You’re staring at a charge on your bank statement that you don't recognize. Or maybe you just realized that "one-time report" you bought three months ago was actually a recurring subscription, and now you’re out sixty bucks. It happens. Honestly, people usually search for Truth Finder customer service when they’re already a little bit annoyed. They aren’t looking for a chat; they want a refund, a cancellation, or an explanation for why a specific record didn’t show up in their search results.
Background check sites are notorious for being easy to sign up for but a headache to leave. TruthFinder isn't necessarily a "scam"—they use real public records—but their billing model catches people off guard. Navigating their support system requires knowing exactly which buttons to push to avoid getting stuck in a loop of automated prompts.
How to actually reach a human at Truth Finder customer service
If you want to talk to a person, don't just wander around the FAQ page. The most direct way to get help is calling their toll-free number at (800) 699-8081. They are generally available from 7:00 am to 4:00 pm PST (10:00 am to 7:00 pm EST), Monday through Friday.
Wait times vary. If you call at 10:00 am on a Monday, expect to wait. Try mid-week afternoons if you can.
When you get someone on the line, have your account email ready. If you can’t find your account info, have the last four digits of the card you used and the date of the transaction. They can look you up that way. TruthFinder's support team is based in the U.S., specifically San Diego, which makes communication a bit smoother than some of their competitors who outsource to overseas call centers where scripts are followed too rigidly.
The email option (and why it’s slower)
You can email them at help@truthfinder.com.
It works, but it’s slow. You’ll likely get a canned response first. If your issue is a simple "I forgot my password," email is fine. If you’re arguing about a $30 "Power User" fee you didn't know you agreed to, the phone is your best friend. Why? Because it's much harder for a representative to ignore a firm, polite human voice than it is to archive a support ticket.
Canceling your subscription without the drama
Most of the complaints regarding Truth Finder customer service revolve around the difficulty of canceling. Here is the reality: if you cancel through the website, you must go through several "Are you sure?" screens. People often close the tab before the final confirmation, thinking they're done. They aren't.
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- Log in to your account.
- Go to the "Account" or "Membership" settings.
- Click cancel.
- Keep clicking "Continue" or "No thanks" through the various discounted offers they will throw at you.
- Check your email. If you don't have a cancellation confirmation email within ten minutes, you are probably still being charged.
If the website is "down" or the button isn't working—which happens more often than it should—call them. Tell the agent clearly: "I want to cancel my membership effective immediately and I want a confirmation number." Do not let them talk you into a $5 "maintenance" plan. Just say no.
Dealing with "Mystery Charges" and Refunds
TruthFinder uses a subscription model. It’s right there in the fine print, but let’s be real, nobody reads that. You might think you're paying $1 for a single report, but that $1 is often a trial price for a monthly membership that kicks in after five or seven days.
Getting your money back
TruthFinder’s official policy is that they generally don't offer refunds. However, if you haven't used the service since the charge occurred, Truth Finder customer service agents often have the discretion to issue a one-time refund to keep you from filing a chargeback with your bank.
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Be polite. Screaming at the rep rarely works. Try saying: "I misunderstood the trial terms and haven't used the account this month. Can you help me out with a refund for this most recent billing cycle?"
If they refuse, and the charge was genuinely unauthorized or misleading, you can contact your bank. But be warned: filing a chargeback usually gets you blacklisted from using that service (and sometimes its sister sites like Intelius or Instant Checkmate) ever again.
Removing your own data from their results
Maybe you aren't a customer. Maybe you’re someone who found their own home address and phone number on the site and you want it gone. This is a common reason people contact Truth Finder customer service.
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You don't actually need to call them for this. They have a dedicated "Opt-Out" page. You search for your record, select it, and confirm your email.
It usually takes about 48 to 72 hours for the record to disappear from their public-facing site. Note that this does not remove the info from the actual public records (like court houses or property tax offices); it just stops TruthFinder from displaying it. If you want to be totally invisible, you have to do this on about 50 different "people search" sites.
Common misconceptions about what they can actually do
People often call support expecting the agents to be private investigators. They aren't.
- "Why is this info wrong?" The support rep can't change the data. They just scrape it from public sources. If your record says you live in Ohio but you've never been there, the rep can't "fix" it. You’d have to fix the underlying public record at the source.
- "Can you find a social security number?" No. Truth Finder customer service will tell you they don't provide SSNs, even to the person the record belongs to. It’s a legal and security boundary.
- "I need to run a background check for a job I'm hiring for." Stop right there. TruthFinder is NOT FCRA compliant. You cannot use it for employment screening or tenant screening. If you tell the customer service rep you are doing this, they are technically supposed to terminate your account to protect themselves from legal liability under the Fair Credit Reporting Act.
Actionable steps for a smooth experience
If you’re dealing with TruthFinder right now, follow this checklist to ensure you don't get stuck in a billing cycle you don't want.
- Document everything. Take a screenshot of your cancellation confirmation page. If you call, write down the name of the agent and the time of the call.
- Use a virtual card. If you haven't signed up yet but want to, use a service like Privacy.com or a "one-time use" virtual card from your bank. Set a spend limit of $5. When they try to charge you the full monthly rate later, the transaction will fail.
- Check the "Deep Web" extras. Sometimes TruthFinder adds on "PDF Pro" or "Dark Web Monitoring" for an extra few bucks. Check your billing tab to make sure you didn't accidentally opt-in to these add-ons.
- The "Better Business Bureau" (BBB) trick. If you are getting nowhere with the phone line, file a polite complaint on the BBB website. TruthFinder's parent company, PeopleConnect, is actually quite responsive there because they want to maintain their rating. They often issue refunds through that channel that the front-line phone reps aren't allowed to give.
TruthFinder is a powerful tool for finding long-lost relatives or checking out a sketchy neighbor, but the business side of it is built on inertia. They count on you forgetting to cancel. By being proactive and using the direct phone line instead of clicking through endless web menus, you can get what you need without the "subscription trap" headache.