You’re sitting there in the dark. Maybe it was a transformer blowing with that signature "pop" sound, or maybe the Georgia wind just decided your neighborhood's line was a suggestion rather than a rule. Either way, you need the georgia power outage phone number right now, and you honestly don't want to navigate a labyrinth of robotic menus.
Let’s get the big one out of the way immediately.
The primary Georgia Power outage phone number is 1-888-891-0938.
This is the dedicated automated reporting line. It's live 24/7. It doesn’t sleep. If you see a downed power line—and seriously, don’t go near it—this is also the number to call to get a crew dispatched before someone gets hurt.
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The "Other" Number Everyone Calls by Mistake
Here is where things get kinda messy. Most people have 1-888-660-5890 saved in their phones. That is the general customer service line. If you call that number during a massive storm, you are going to be stuck in a "high call volume" loop that leads nowhere fast.
Why? Because that line handles billing, starting a new service, and general questions. During a blackout, the residential line gets absolutely slammed.
A pro tip that actually works: if you can’t get through on the main line and it’s a non-emergency but you need a person, some folks have had luck calling the business service line at 1-888-655-5888. Business accounts usually get a slightly faster path to a human, and sometimes those specialists can bridge you over to residential. It’s not a guarantee, but when the AC is off and the milk is warming up, it’s worth a shot.
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Reporting Without Talking to Anyone
Honestly, the phone is often the slowest way to do this in 2026. Georgia Power has leaned heavily into their digital systems. You've got options that don't involve listening to hold music.
- The Texting Shortcut: If your mobile number is already linked to your account, just text OUTAGE to 42797. They’ll text back to confirm your address and then keep you updated on the "Estimated Time of Restoration" (ETR).
- The Mobile App: It’s actually decent. You can report the outage with two taps and look at the real-time map to see if your neighbors are suffering with you.
- The Online Map: If you have data on your phone, go to the Georgia Power Outage Map. It shows exactly how many "customers are out" in your zip code.
What to Do if Your Service Entrance is Mangled
There is a specific nightmare scenario most people don't realize exists until it happens. If a tree limb ripped the "mast" (that pipe on the side of your house) or the meter base off your wall, Georgia Power will not fix it. They own the lines to the house, but you own the hardware on the house.
If you see damage to your home's electrical entrance, you need to call a certified electrician first. Georgia Power cannot legally reconnect you to a damaged mast. Once the electrician fixes it, you then call 1-877-749-3931 to tell Georgia Power the repair is complete so they can send a truck to hook the wires back up.
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Why the "Estimated Time" Keeps Changing
It's frustrating. You get a text saying power will be back by 6:00 PM. Then it changes to 10:00 PM. Then it says "Pending."
Basically, the initial estimate is an algorithm's best guess based on historical data. It isn't until a "troubleman" or a scout actually arrives at the site and sees the snapped pole or the blown fuse that a real human updates that time. If the weather is still bad, those crews can't go up in the buckets once winds hit a certain threshold—usually around 30-35 mph. Safety first, even if it means your ice cream melts.
Safety and Scams During Outages
Watch out for the scammers. It sounds crazy, but people will call you during an outage claiming you owe money and that’s why your power is off. Georgia Power will never demand a pre-paid debit card or a wire transfer to "turn the power back on" during a storm. If someone knocks on your door claiming to be a "subcontractor" who can jump you to the front of the line for a fee, call the police.
Next Steps for Your Outage Prep:
- Save the Numbers: Put 1-888-891-0938 in your contacts as "GA Power Outage" and 42797 as "GA Power Text."
- Update Your Profile: Log into your Georgia Power account today and make sure your current cell phone number is listed as the primary contact. This makes the text-to-report feature work instantly.
- Check Your Mast: Take a quick walk outside and look at where the power line hits your house. If it looks loose or the pipe is rusting, get it fixed now before the next storm pulls it down.