You're standing in a kitchen that looked way bigger in the photos. The "stainless steel" appliances are actually just plastic with a metallic finish, and there's a weird buzzing sound coming from the wall. You need to talk to someone at Apartments.com right now. You search for the phone number for apartments.com and suddenly realize that finding a human being in a digital real estate empire is harder than finding a rent-controlled studio in Lower Manhattan. It’s frustrating.
Most people just want a quick fix. They want to cancel a listing, report a scam, or figure out why their credit card was charged twice. But here’s the thing: Apartments.com isn’t really a traditional customer service company. They are a massive data aggregator owned by CoStar Group. When you deal with a company that manages millions of listings across a dozen different platforms like ForRent.com and ApartmentFinder, the "help" button often leads to a graveyard of FAQ pages rather than a friendly voice.
The Real Phone Number for Apartments.com
Let's cut to the chase. If you are a renter or a property manager and you need to reach a human, the primary corporate contact number for Apartments.com (via CoStar Group) is 1-888-658-7368.
Write it down. Keep it.
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But don't expect a one-ring pickup. This line is generally geared toward property managers and owners who are paying for listings. If you are a renter who had a bad experience with a landlord, you’ll likely be shuffled through a series of automated prompts. It’s a bit of a maze. Honestly, if you're trying to reach them regarding a technical glitch on the website, you might have better luck calling their headquarters in Washington, D.C. at 202-346-6500.
Why the wait times are so long
The volume is insane. Apartments.com handles billions of page views. Their support staff isn't just sitting around waiting for one person to ask about a security deposit; they are dealing with massive data migrations and enterprise-level software issues for REITs (Real Estate Investment Trusts).
When to Call vs. When to Click
Sometimes calling is a waste of your afternoon. You’ve probably been there—sitting on hold for forty minutes only to be told to "submit a ticket."
If you’re a renter trying to report a fraudulent listing, calling isn't actually the fastest way. Apartments.com has a dedicated "Report This Listing" link on every single property page. Why? Because their security team needs the digital breadcrumbs of that specific URL to kill the scam. A phone agent can't see what you're seeing as quickly as the system can.
Scenarios where you definitely need a human:
- Billing discrepancies for landlords: If you paid for a "Silver" or "Gold" ad package and it’s not showing up, call the 888 number. Money talks.
- Account lockouts: If you’ve lost access to your owner portal and the "forgot password" email is landing in a black hole, you need a person to verify your identity.
- Reporting a major site-wide bug: If the entire map feature is broken, they want to know. Fast.
Dealing with the CoStar Connection
To understand why the phone number for apartments.com feels so elusive, you have to understand CoStar Group. They bought Apartments.com back in 2014 for about $585 million. CoStar is a B2B (business-to-business) giant. They are the "Bloomberg Terminal" of real estate.
Because of this corporate DNA, their support structure is built for businesses, not necessarily for a 22-year-old trying to find their first apartment. If you call their support line, speak "business." If you sound like a property owner with a portfolio, you will get routed much faster than if you sound like a tenant complaining about a leaky faucet. It's a cold reality of the industry.
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The "Hidden" Support Channels
If the phone isn't working, social media is your best friend. Companies hate public call-outs.
- Twitter (X): Tag @apartmentscom. Their social media team often has a direct line to the "Tier 2" support staff that the general public can't reach.
- Support Email: You can try support@apartments.com, but be prepared for an automated response first. You have to reply to that automated response to get a human to actually read it.
Common Misconceptions About Their Support
A lot of people think Apartments.com is the landlord. It’s not.
If your toilet is overflowing or your neighbor is playing EDM at 3:00 AM, the phone number for apartments.com won't help you. They are just the middleman. They are a bulletin board. Calling them to complain about a property manager is like calling the newspaper because you didn't like a classified ad.
However, they do care about "Verified" listings. If a listing has a little green checkmark, Apartments.com has put their reputation on the line. If that listing turns out to be a scam, call them and hold them accountable. That is a breach of their platform integrity.
Actionable Steps for Resolving Your Issue
If you are stuck in a loop, don't just keep redialing the same number.
- Document everything. Take screenshots of the listing, the error message, or the double charge on your bank statement.
- Use the 1-888-658-7368 number during EST business hours. Since they are headquartered in D.C., the "A-Team" is usually in the office between 9:00 AM and 5:00 PM Eastern Time. Calling at 4:55 PM on a Friday is a recipe for a weekend of frustration.
- Check the "Property Manager" portal specifically. If you are an owner, log into your dashboard before calling. Often, there is a direct support chat inside the portal that bypasses the general public queue.
- Be specific. Instead of saying "the site is broken," say "the 'Apply Now' button on listing #12345 results in a 404 error."
The real secret to getting help from a tech giant is providing enough data that they can't ignore you. In the world of digital real estate, data is the only language they truly speak. If the phone doesn't work, go digital, be persistent, and always remember that you are likely dealing with a massive corporate machine that prioritizes paying advertisers over casual browsers.
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Next Steps for Renters and Owners
If you're still hitting a wall, your best move is to bypass the general support line and go straight to the corporate headquarters. You can reach the CoStar Group main switchboard at 1-202-346-6500. Ask firmly but politely to be transferred to the Apartments.com "Customer Success" department. This usually bypasses the entry-level call center and gets you closer to someone with the authority to actually fix a technical or billing issue. If you are reporting a scam, skip the phone entirely and use their online reporting tool so the URL is automatically flagged in their system for immediate removal.