You've probably been there. You are staring at a tracking screen that says "Held for Pickup" or "Facility Delay," and the address listed is 75 Smith Street. It’s a bit of a local mystery for some. If you’re hunting for the UPS Smith Street Farmingdale location, you aren't looking for a typical retail store with bubble wrap displays and friendly greeting cards. This is a massive logistics hub. It is the engine room of Long Island's delivery network.
Honestly, people often confuse this place with "The UPS Store" over on Merritts Road. They are totally different animals. One is a franchise where you print resumes; the other is a high-traffic customer center attached to a distribution warehouse. If you show up at Smith Street expecting a quiet place to buy a single stamp, you’re in for a surprise.
The Reality of the Smith Street Customer Center
The actual name for this spot is the UPS Customer Center. It is located at 75 Smith St, Farmingdale, NY 11735. Unlike those retail shops in strip malls, this facility is owned and operated directly by UPS.
Why does that matter? Because this is where the big brown trucks live.
If your package is "on the truck" but the driver couldn't leave it because you weren't home to sign, it usually ends up back here at the end of the day. It’s the final stop before a package is officially "lost" in the system or sent back to the sender. You come here when you need to grab something that must be in your hands today and you can't wait for a redelivery tomorrow.
What You Can Actually Do There
- Will Call Pickups: This is the big one. If you’ve requested a "Hold for Pickup" via UPS My Choice, this is where you’ll likely go.
- Late-Night Drop-offs: Because it’s a hub, the "latest drop-off" times are usually much later than your neighborhood Staples or CVS.
- Shipping Large Items: If you’re shipping something massive that a regular retail store won't touch, the staff here can usually handle it.
The vibe is very industrial. You walk in, there’s a counter, and usually a bell or a buzzer. It’s efficient, but it isn't "retail." The employees are often the same people managing the logistics for the whole region, so they're busy. Very busy.
Navigating the UPS Smith Street Farmingdale Hub
Getting there is easy; getting in can be confusing. Smith Street is tucked away in that industrial pocket of East Farmingdale, near the airport. If you’re coming off Route 110, you’ll turn near the Target and keep heading back into the warehouse district.
Don't let the sea of brown trucks intimidate you. There is a specific entrance for the Customer Center. Follow the signs. If you end up in the lane where the tractor-trailers are backing up, you’ve gone too far.
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Timing Your Visit
The hours here are notoriously specific. Generally, the Customer Center opens early—around 8:00 AM—to catch the people who want to grab packages before work. But they often have a "mid-day gap" where the counter closes while the hub is in peak sorting mode.
Typically, they reopen in the late afternoon, staying open until 7:00 PM or 8:00 PM.
Pro Tip: Never just "show up" at 10:00 AM on a Tuesday without checking the current week's schedule. Logistics hubs change their counter hours based on seasonal volume. During the holidays, they might be open later; in the dead of February, they might tighten things up.
Common Misconceptions and Troubleshooting
The biggest mistake people make with UPS Smith Street Farmingdale is arriving before their package does. Just because your tracking says the package arrived in Farmingdale at 4:00 AM doesn't mean it’s ready for you.
It’s likely at the bottom of a literal mountain of boxes.
Until that status specifically says "Ready for Pickup," the person behind the counter cannot help you. They can't go "climb the mountain" to find your specific iPad or pair of shoes. It has to be scanned into the customer hold area first.
Another thing? Bring your ID. Not a photo of your ID. Not a student ID. You need a government-issued photo ID that matches the address on the package. If the addresses don't match—say, you just moved—bring a utility bill. They are strict about this because, well, they don't want to give your stuff to a stranger.
Differences Between Locations in Farmingdale
Basically, you have three options in town, and choosing the wrong one wastes your gas:
- 75 Smith St (The Hub): Best for picking up missed deliveries or very late-night shipping.
- 192 Merritts Rd (The UPS Store): Best for Amazon returns, printing, and buying boxes.
- Access Points (CVS/Staples): Best for quick drop-offs of pre-labeled packages.
Making Life Easier at the Smith Street Hub
If you find yourself going to Smith Street often, sign up for UPS My Choice. It’s a free service (mostly) that lets you reroute packages before the driver even attempts delivery.
You can tell the system: "Hey, don't even try my house, just leave it at the Smith Street Customer Center."
This saves you that annoying 24-hour wait between a "Missed Delivery" notice and the package actually being available for pickup. It also ensures your package stays inside a climate-controlled building instead of sitting in a truck in the Long Island humidity or freezing cold for ten hours.
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The staff at UPS Smith Street Farmingdale deal with a lot of stressed-out people. Being the "last stop" for frustrated customers isn't easy. A little patience goes a long way here. If they say the package isn't ready, it's not because they're being difficult; it's because the physical logistics of moving thousands of boxes a minute is incredibly complex.
Actionable Steps for Your Visit
- Check the Status: Ensure the tracking says "Ready for Pickup" before leaving your house.
- Verify the Address: Confirm it's the 75 Smith Street location and not a nearby Access Point.
- Grab Your ID: Make sure your driver's license is in your pocket.
- Time it Right: Aim for the late afternoon window (after 4:30 PM) when the day's "missed" packages have finally been unloaded from the local delivery trucks.
This facility is a powerhouse of the local economy. It’s not fancy, but it gets the job done. Understanding how to work with their system instead of against it will save you hours of frustration on your next delivery hiccup.