You’ve finally cleared your schedule for some Assassin’s Creed Shadows or a few rounds of Siege, but the launcher just sits there. Spinning. Or maybe it hits you with that dreaded "A Ubisoft service is not available at the moment" message. It’s annoying. I get it. Honestly, there is nothing that kills the gaming mood faster than a server-side wall you can’t climb.
But here’s the thing about the Ubisoft Connect server status: it’s not always a total outage. Sometimes it's just a specific shard of the network—like the authentication service or the in-game store—that’s taking a nap while the rest of the game works fine.
As of January 17, 2026, things are mostly stable across the board, but we did just see a maintenance window for The Crew Motorfest earlier this week on January 14. If you're seeing a "Connection Lost" error today, we need to figure out if it's them or you.
How to Check the Real Ubisoft Connect Server Status
Don't just rely on the launcher's own error message. It’s often generic and doesn’t tell the whole story. To get the ground truth, you have to look at a few different spots because Ubisoft spreads its status updates across several pages.
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The Official Ubisoft Help Portal
The primary source is the Ubisoft Help home page. This is where they post "degradations"—that's corporate-speak for "the servers are dying but not totally dead yet." If there is a scheduled maintenance or a known global outage, a big banner will usually pop up at the top.
Game-Specific Status Pages
Sometimes the launcher is fine, but the specific game servers are toasted. Ubisoft has separate live trackers for their big hitters. For example, the Rainbow Six Siege status page is updated every minute and breaks things down by platform (PC, PS5, Xbox Series X|S) and specific services like matchmaking or the in-game shop. For Honor and Skull and Bones also have dedicated pages that show live operational status.
Social Media (The "Real-Time" Filter)
Ubisoft Support on X (formerly Twitter) is usually the first place they acknowledge an unplanned crash. If you see thousands of people tweeting "Is Ubisoft down?" at the same time, it probably is. Check the "Live Feed" on their help site too; they’ve been using that more frequently in 2026 to communicate quick fixes.
Common Error Messages and What They Actually Mean
If you’re seeing a specific code, it’s a clue. Not a great clue, but it's something.
- "Service is unavailable": This often happens if your Ubisoft Connect client is out of date. If you're trying to launch an older game from a physical disc, the version of the launcher on that disc is probably a fossil. You'll need to download the latest installer from the website and overwrite the old one.
- "Connection Lost": This is the classic. It usually means the handshake between your PC and the server failed. It could be an outage, but it’s often a local network hiccup.
- "A Ubisoft service is not available at the moment": This is the "blanket" error. It usually triggers during maintenance. Check the date; did they announce a 2-hour window today?
Troubleshooting When the Status Says "Operational"
So, the status page is green. All systems go. But you still can’t get in. That’s the worst-case scenario because it means the problem is somewhere in your house or your ISP's routing.
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The Cache Trick
This fixes about 50% of launcher issues. Close Ubisoft Connect completely—make sure it’s not hidden in your Windows system tray. Go to your installation folder (usually C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher) and delete the cache folder. Restart the app. It’ll re-download some small files and often bypasses the login loop.
The DNS Swap
Sometimes your ISP’s DNS servers just can't find the Ubisoft path. You've probably heard this before, but switching to Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare (1.1.1.1) actually works. It sounds like tech-support fluff, but it’s a legitimate fix for regional routing errors.
Admin Rights and Firewalls
Launch the app with administrative rights. Seriously. Right-click the shortcut and hit "Run as administrator." Also, 2026-era antivirus software can be aggressive. Make sure the Ubisoft Connect executable is whitelisted. If it’s blocked, the server status won't matter because the signal never leaves your house.
What Most People Get Wrong About Outages
People tend to think an outage is binary—either it’s up or it’s down. In reality, Ubisoft’s infrastructure is a web of microservices. You might be able to log in but can't buy any credits. Or you might be able to play solo but matchmaking won't fire.
If you're using a cloud service like GeForce Now or Luna, there’s an extra layer of complexity. Those services have their own connection to Ubisoft. If the Ubisoft Connect server status shows "No Issues" on PC but you can't play on Luna, the problem is likely the bridge between the two companies.
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Actionable Steps to Get Back Online
If you are stuck right now, follow this exact sequence to stop wasting time:
- Check the Official Feed: Go to the Ubisoft Help "Live Feed" first. If there's a red banner, stop troubleshooting. It’s them, not you. Go get a snack.
- Verify the Version: Check if there's a "Download" button on the Ubisoft website. If your version is even slightly old, the servers might reject the connection for security reasons.
- Power Cycle Everything: Don't just restart your PC. Pull the plug on your router for 30 seconds. This clears the ARP cache and forces a fresh connection to your ISP.
- Check the "Offline Mode": If you just want to play a single-player campaign, see if the launcher will let you "Go Offline." You won't get achievements or cloud saves, but at least you can play the game you paid for.
Don't bother reinstalling the entire game yet. That’s a 100GB mistake people make when the issue is almost always just the 200MB launcher or a temporary server hiccup. Stick to the cache deletion first. It's faster and far more effective.