It was a staple of the Saturday afternoon shopping ritual. You’d walk into a Pier 1, smell that specific scent of wicker and imported candles, and inevitably, someone at the register would ask if you wanted to save 20% by signing up for the Pier One charge card. For years, it was a solid deal for home decor enthusiasts.
Then everything changed.
The story of the Pier One charge card—formally known as the My Pier 1 Rewards Credit Card—is a bit of a mess. If you still have that teal and gold piece of plastic sitting in your wallet, you’re probably wondering if it’s even worth the space it takes up. Honestly? It's basically a relic now. But the debt associated with it? That's very much alive.
The Day the Music (and the Credit) Stopped
In early 2020, Pier 1 Imports filed for Chapter 11 bankruptcy. We all saw the "Store Closing" signs. By October 2020, the physical stores were gone. While the brand was bought by Retail Ecommerce Ventures (REV) and lives on as an online-only shop at Pier1.com, the original credit card partnership didn't survive the transition in the way most people expected.
Comenity Bank, the issuer of the card, officially shut down the accounts.
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You can't use the card for new purchases. Not at the new website. Not anywhere. If you try to swipe it today, it’ll be declined faster than a generic "live laugh love" sign at a minimalist convention. Most cardholders received notices that their accounts were closed to new charges as of August 2020.
Wait, Why Is Comenity Bank Still Calling Me?
Here is where things get tricky. Even though the card is "dead" for shopping, it’s a "zombie" for debt. If you had a balance when the stores shuttered, you still owe that money to Comenity Bank (now often operating under the Bread Financial umbrella).
Many people assumed that when a store goes out of business, the credit card disappears. That is a massive misconception. Comenity Bank is a separate entity from Pier 1. They lent you the money; they want it back.
- The APR Trap: These cards were notorious for high interest rates, often hovering around 26.99%.
- Credit Score Impact: If you stopped paying because the store closed, your credit score likely took a nosedive.
- The "Closed by Grantor" Note: Your credit report probably shows the account as closed by the lender. Don't panic; this is normal for store closures and doesn't hurt your score as much as a late payment does.
Can You Still Log In?
Yes, surprisingly. As of 2026, the Comenity portal for My Pier 1 Rewards is still active for the sole purpose of managing old accounts and paying off remaining balances.
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If you're trying to find your old statements or clear a balance, you can usually reach them at 1-800-767-3662. They’ve rebranded a lot of their tech to Bread Financial, but the Pier 1 portal remains a dedicated corner of their site.
The New Pier 1 Rewards (It’s Not a Credit Card)
If you shop at the current Pier1.com, you might see "Pier 1 Rewards" mentioned. Don't get it confused with the old charge card. The new version is a paid membership program. It costs about $9.99 a month or $69 a year.
It’s more like an Amazon Prime or a Costco membership for furniture. You get:
- 10% off everything.
- Free shipping on most items.
- Early access to sales.
Is it worth it? Only if you’re buying a whole new patio set. If you're just buying one candle, the $9.99 fee wipes out any savings. It's a far cry from the old credit card days where you earned points just for spending.
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What Most People Get Wrong About Store Card Closures
I hear it all the time: "I didn't close the card, so it should still be open."
When a retailer goes through a massive liquidation like Pier 1 did, the bank usually decides the risk is too high. They don't want to manage a credit line for a store that doesn't have a physical footprint to drive traffic.
If your Pier One charge card was closed, you can't "reactivate" it. You’d have to apply for a totally different product if Comenity or Bread Financial offered a replacement, which they haven't specifically done for Pier 1. Some people saw their cards converted to a "Synchrony Home" or a "Comenity Mastercard," but for the vast majority of Pier 1 loyalists, the line of credit simply vanished.
Actionable Next Steps for Former Cardholders
If you're staring at that old card and wondering what's next, do these three things:
- Check Your Credit Report: Use a free tool like AnnualCreditReport.com to ensure the Pier 1 account is marked as "Closed" and has a $0 balance. If it shows a balance you thought you paid, dispute it immediately.
- Download Old Statements: If you’re still paying off a balance, download your history now. Banks don't keep these portals open forever, and once the "Pier 1" name is fully scrubbed from their systems, getting those records becomes a customer service nightmare.
- Destroy the Physical Card: Since it has no "conversion" value to a different brand, there is no reason to keep the plastic. Shred it to prevent any potential identity theft issues with the account number.
- Verify Your Rewards: Any points or "Pier 1 Rewards" certificates earned under the old Comenity system are officially void. They expired years ago during the bankruptcy proceedings. Don't try to use them at the new online store; they won't work.
The era of the wicker-basket-funded credit line is over. It’s better to move that loyalty to a general cash-back card that isn't tied to the volatile world of retail bankruptcy.