You’ve probably seen the name floating around corporate directories or LinkedIn updates lately. Honestly, if you search for Sarah Cox chief of staff, you’ll find a few different people—which is kinda the first hurdle. The most prominent Sarah Cox in this specific world is a heavy hitter in the tech and insurance services space, currently keeping the gears turning at Insurance Technology Services (ITS). But there is also a Sarah Cox who recently stepped into a massive role as the Senior Enlisted Advisor to the Chiefs of Staff Committee (SEAC) in the UK.
It's a bit of a name-clash, but both women represent the absolute peak of what it means to be the "person behind the person."
In the business world, specifically at ITS, Sarah Cox isn't just an executive assistant with a fancy title. She’s the operator. The fixer. The one who makes sure the CEO’s vision doesn’t just die in a PowerPoint deck. Being a chief of staff in 2026 is about managing the chaos of digital transformation while keeping a human pulse on the team. It’s a weird, hybrid role that requires you to be part strategist, part HR whisperer, and part drill sergeant.
The Reality of Being Sarah Cox Chief of Staff
Most people get the "Chief of Staff" role wrong. They think it’s about fetching coffee or managing a calendar. Nope. Not even close. For Sarah Cox at ITS, the job is basically about "operational oxygen."
Since taking the role in late 2021, she’s had to bridge the gap between high-level executive strategy and the day-to-day grind of insurance technology. You've got to understand that insurance tech is inherently messy. It’s legacy systems meeting modern AI. It’s high-stakes compliance.
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Sarah’s background isn't your typical "I went to business school and stayed there" vibe. She’s got a degree in Classics from Loyola Marymount. That might seem random, but honestly, it’s a secret weapon. Classics majors are trained to look at complex systems and find the narrative thread. Before ITS, she was at BlackLocus and WP Engine. She’s seen the scale-up struggle. She knows what it’s like when a company grows so fast the plumbing starts to leak.
Why the Chief of Staff Role is Exploding Right Now
The world is moving too fast for a CEO to handle everything. Period.
- Information Overload: CEOs get hit with 500 decisions a day. Sarah filters the noise so the boss only sees the 5 that actually matter.
- Cross-Functional Glue: Engineering doesn't talk to Sales. Sales doesn't talk to Product. The Chief of Staff talks to everyone.
- Strategic Execution: It’s one thing to say "we’re going to use AI." It’s another thing to actually hire the devs, set the KPIs, and make it happen.
The "Other" Sarah Cox: A Military Powerhouse
Now, if you’re looking for the Sarah Cox chief of staff connection in a government or military context, you’re likely looking for Warrant Officer Class One Sarah Cox. As of March 2025, she became the Senior Enlisted Advisor to the Chiefs of Staff Committee in the British Armed Forces.
This is a huge deal.
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She is the first woman to hold this post. Her job? To represent the perspective of every soldier, sailor, and aviator to the very top brass—the actual Chiefs of Staff. While one Sarah is optimizing insurance tech in Austin, the other is advising the highest levels of UK defense strategy. It’s a masterclass in leadership from two completely different angles.
What You Can Learn from the Sarah Cox Model
Whether you’re in a boardroom or a literal war room, the way Sarah Cox operates offers a blueprint for modern leadership. It’s about being "low ego, high impact."
Honestly, the most successful Chiefs of Staff are the ones you don't hear about until things go wrong and they fix it. They are the "gentle disruptors." They challenge the status quo without blowing up the office culture. Sarah Cox (the ITS one) often talks about curiosity and "entrepreneurial attitude." You can't just follow a manual. You have to invent the manual as you go.
Actionable Insights for Aspiring Chiefs
If you're looking to move into a role like this, or you're hiring for one, keep these things in mind.
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- Prioritize the "Critical Few": Use the 80/20 rule. 80% of your results will come from 20% of your activities. Sarah’s job is to find that 20%.
- Master the Art of the "No": A Chief of Staff protects the CEO's time. That means saying no to 45 people so the CEO can say yes to the right one.
- Build Relational Capital: You have no direct authority over most departments, yet you have to get them to do things. That requires trust, not just a title.
The role of Sarah Cox chief of staff—in both the tech world and the military—proves that modern organizations don't just need visionaries. They need "integrators." They need people who can take a messy, complicated world and make it move in one direction.
If you're trying to scale a business or just get your own team organized, start by identifying your "Chief of Staff" figure. Who is the person who understands the "why" but is obsessed with the "how"? That’s your Sarah Cox.
To apply this to your own career or company, start by auditing your "operational debt." Identify three processes that are currently slowing down your leadership team. Empower a single person—not a committee—to own the fix. This is the first step toward the Chief of Staff model of efficiency.