You’re standing in the parking lot, or maybe you're sitting on your couch wondering where that online order went. You need to talk to a human. Not a bot. Not a "frequently asked questions" page that circles back to the beginning like a bad dream. Finding the right phone number for Cracker Barrel is actually trickier than it looks because they don't just have one "everything" line.
If you call the headquarters for a cold biscuit, you’re wasting your time. If you call the local store to complain about a gift card balance from 2019, they’ll probably just tell you to call Tennessee.
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The Numbers You Actually Need
Most people just want the Guest Relations line. That is the "fix-it" department. If your rewards points didn't show up or your server was a total rockstar (or a total nightmare), this is your best bet.
- Guest Relations: 800-333-9566
- Hours of Operation: 9 AM to 8 PM CST, every single day.
If you’re trying to reach the Corporate Headquarters in Lebanon, Tennessee, for something more official—like a business inquiry or a real-estate question—you’ll want their main switchboard at 615-444-5533. This isn't where you complain about the hashbrown casserole. This is the "big office" number.
Why the Gift Card Line is Different
Cracker Barrel has a very specific line just for gift cards. Because their systems updated recently, older cards (the ones without PINs) have been causing a massive headache for folks. If you have an old card that the cashier says "doesn't exist," don't panic.
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You need to call the Gift Card Balance and Inquiry line at 866-604-1011.
Honestly, the local managers often can't do much about the older gift cards. They’ll just give you a 1-800 number anyway. Save yourself the trip and call the balance line directly. If that fails, the BBB records show that Guest Relations is usually pretty good about mailing out replacement digital cards if you can prove you have a valid old one.
How to Find Your Specific Local Store
If you just need to check the wait time or see if they have that one specific rocking chair in stock, calling Tennessee is useless.
Every single Cracker Barrel has its own direct line. The easiest way to find it isn't actually their website—it's often faster to use Google Maps. But, if you want to be "official," you can use their store locator.
Pro tip: If you're calling for a "To-Go" order, don't just wait for the host to pick up. Most stores have a dedicated line for catering and pickup. When the automated menu starts, listen for the "Catering" or "To-Go" prompt. It usually gets you to a person faster than the general dining room line.
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Dealing with Rewards and the App
The new "Cracker Barrel Rewards" program (the one with the "Pegs") is still a bit glitchy for some users. If your Pegs aren't showing up after a meal, the phone number for Cracker Barrel Guest Relations (that 800-333-9566 number) is still the primary contact.
However, they’ve been pushing people toward their online contact form. It sounds like a brush-off, but for Rewards issues, it's actually better. Why? Because you can upload a photo of your receipt. A phone agent can't see your receipt, so you'll end up emailing it anyway.
What to Do if Nobody Picks Up
It happens. Especially during the Sunday morning rush. If you call a local store between 10 AM and 1 PM on a Sunday, good luck. They are slammed.
If you can't get through to a person:
- Use the App: You can join the waitlist without calling.
- The "Reporter" Secret: For media or high-level PR issues, they have a "Media Relations" line at 615-235-4135. Don't use this for food complaints—they'll just transfer you back to Guest Relations—but it’s there for professional inquiries.
- Check the Back of the Card: If it's a gift card issue, the number on the physical plastic is usually the most direct route to the third-party processor they use.
A Note on Wait Times
Cracker Barrel is old school. They value "country hospitality," but their corporate office operates on a standard business schedule. If you call at 8:05 PM CST, you are getting a voicemail.
If you have a serious issue—like getting sick or a major billing error—call during the middle of the week. Tuesdays and Wednesdays at 10 AM CST are the "sweet spots" for Guest Relations. You'll likely wait less than three minutes to talk to a human being in Lebanon.
Actionable Next Steps
- For Immediate Food Issues: Call the specific store using the Google Maps "Call" button.
- For Gift Card Problems: Dial 866-604-1011 first. Have your card number ready.
- For Rewards/Points: Log into the app first to see if there's a "missing transaction" button; if not, use the Guest Relations number.
- For Corporate/Legal: Use the 615-444-5533 main office line during Tennessee business hours.
Always keep your receipt. Whether you’re calling about a cold meal or a missing reward, that 15-digit code at the bottom of the paper is the "password" that makes the customer service agent's job a lot easier.