Finding a reliable med spa in Northeast Ohio used to be pretty straightforward. You’d look for the one with the best Instagram photos and a solid membership deal. For hundreds of people in the Westlake area, Mi Bella Aesthetics of Ohio was that place. They had the ZO Skin Health products, the shiny DiamondGlow machines, and a "Beauty Bank" system that made high-end skin care feel affordable.
Then, the doors locked. No email. No phone call. Just a cryptic text and a "Closed" sign.
Honestly, the situation with Mi Bella Aesthetics of Ohio is a cautionary tale for anyone in the world of medical aesthetics. If you’re looking for them now, you’re going to find a disconnected phone line and a lot of frustrated former clients on Reddit. Here is the actual story of what happened, what the spa used to offer, and what you should do if you were one of the people left holding an empty gift card.
The Sudden Disappearance of Mi Bella Aesthetics of Ohio
In August 2025, the local beauty community in Westlake got a massive shock. Mi Bella Aesthetics of Ohio, located in the Bay West Crossing plaza at 671 Columbia Rd, abruptly shut down. There wasn’t a "going out of business" sale or a transition period.
It just stopped.
The biggest issue wasn't just the loss of a favorite Botox injector; it was the Beauty Bank. Mi Bella had a membership program where clients were auto-debited $100 a month. That money was supposed to sit in an account—a "bank"—to be used for future fillers, lasers, or facials. When the spa went dark, those balances (some ranging from $200 to over $800) essentially vanished into thin air.
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Social media accounts were deleted almost instantly. For a business that built its reputation on "transparency and personalized care," the exit was anything but transparent. It’s the kind of move that gives the aesthetic industry a bad name, and it left a lot of Cleveland-area residents feeling burned.
What They Used to Offer (and Why People Loved It)
Before the drama, Mi Bella Aesthetics of Ohio was actually a heavy hitter in the local scene. They weren't just a tiny boutique; they had a massive menu of medical-grade services.
People flocked there for the DiamondGlow facials, which use a recessed diamond tip wand to exfoliate while infusing the skin with serums. They were also a hub for ZO Skin Health, a brand that’s notoriously picky about which clinics it partners with.
Their service list included:
- Injectables: A full range of Botox, Juvederm (Ultra, Voluma, Volux), and Restylane.
- Body Contouring: They were one of the primary spots in Westlake for CoolSculpting.
- Advanced Skin Tech: RF Microneedling and specialized chemical peels like the Perfect Derma Peel.
- Wellness: IV vitamin infusions and even medical weight loss injections.
The vibe was "clean, clinical, but welcoming." It’s easy to see why people trusted them. The pricing was competitive, too. A half-syringe of Juvederm was around $549, and the monthly membership promised even deeper discounts. It felt like a smart financial move for someone committed to a long-term "tweakment" schedule.
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The Fallout: Where Did the Clients Go?
When a major med spa closes, it creates a vacuum. Other local businesses in Cleveland and Westlake had to step up. Specifically, NÜIQ Wellness Lounge in Cleveland’s Gordon Square district made headlines by offering a $100 credit to any former Mi Bella client who could prove they had a remaining balance.
It was a savvy business move, sure, but it also provided a much-needed safety net for people who felt scammed.
There is also some confusion online because of similar names. You might see "MiraBella Medical Spa" in Poland, Ohio, or "Mia Bella Aesthetics" in Delaware. Those are entirely different entities. The specific business that closed was Mi Bella Aesthetics of Ohio (often referred to as Mi Bella CLE), owned by a local team in Westlake.
Lessons Learned: How to Protect Your "Beauty Bank"
If you’re looking for a new med spa in 2026, you've gotta be more careful. The Mi Bella situation proves that even a business with five-star reviews and a fancy office can hit a wall.
Kinda sucks to think about, but you have to protect your wallet.
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- Don’t over-bank. Membership models are great for discounts, but try not to let your balance exceed the cost of one major treatment. If you have $1,000 sitting in a "bank," you’re essentially giving that business an interest-free loan with zero protection if they file for bankruptcy.
- Check the Medical Director. Every med spa in Ohio must have a medical director (usually an MD or DO). If the spa won’t tell you who their director is or if that doctor isn't actually involved in the day-to-day oversight, run.
- Read the fine print on "auto-pay." Make sure you know exactly how to cancel. Mi Bella clients found it nearly impossible to stop the $100 withdrawals once the office closed because no one was there to process the cancellations.
What to Do if You Lost Money
If you are one of the people Mi Bella Aesthetics of Ohio left in the lurch, you aren't totally out of luck.
First, call your bank or credit card company immediately. Since the services were never rendered, you can often file a chargeback for the most recent monthly payments. Mention that the merchant has "ceased operations without providing the service."
Second, keep an eye on the Better Business Bureau (BBB) and local legal filings in Cuyahoga County. If there is a formal bankruptcy filing, you may be able to file a claim as a creditor, though realistically, individual clients are usually last in line for payouts.
Lastly, look for "Rescue Programs" from competitors. Many reputable spas in the Cleveland/Akron area are still offering "switch-over" specials for those affected. It’s a way for them to win your loyalty while acknowledging that you got a raw deal.
The disappearance of Mi Bella Aesthetics of Ohio is a reminder that the "med" in "med spa" is just as important as the "spa." High-tech lasers and pretty wallpaper don't mean much if the business management isn't as solid as the results.
Actionable Next Steps
- Verify current status: If you are looking to book, double-check that you aren't looking at an old cached version of their website. The Westlake location is permanently closed.
- Dispute charges: Contact your financial institution for any "Beauty Bank" drafts made in the last 60-90 days.
- Research alternatives: Look for Westlake or Cleveland med spas with long-standing reputations (5+ years) and verified Medical Directors.
- Secure your records: If you had treatments like Botox or fillers, try to find your old receipts or emails so you know exactly what product and dosage was used when you visit a new provider.