You’ve got your snacks. You’ve got the drama. Ariana Madix just dropped a bombshell at the end of the episode, and you’re ready to save your favorite couple from being dumped. Then, it happens. The app spins. Or it says "voting closed" when it’s clearly 10:05 PM ET. Maybe you're staring at a "JSON parse error" or a message saying you’ve reached the maximum number of devices.
It’s frustrating. Honestly, it’s enough to make you want to throw your phone across the villa.
If you’re dealing with Love Island USA voting not working, you aren't alone. In fact, during Season 7, the app was so overwhelmed by over 3.5 million votes in a single window that it practically melted. Fans on Reddit and X (formerly Twitter) have been reporting these same glitches for years. Usually, it's not a "you" problem—it's a "too many people are obsessed with this show at the same time" problem.
The Most Common Reasons Love Island USA Voting Is Not Working
Usually, the issue boils down to a few specific technical hiccups. The app is a bit temperamental. It requires a very specific set of conditions to let you through to the ballot.
The Massive Surge of Fans
When the episode ends around 10:00 PM ET, millions of people tap that "Vote" tab at the exact same second. The servers often can't handle the load. During peak Season 7 moments, users reported waiting 50 minutes just to get the registration screen to load. If you see a "high demand" or "try again later" message, it's literally just traffic.
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The Wifi vs. Cellular Data Glitch
This is a weird one, but it works. Many fans have found that the app hates certain Wi-Fi connections. If you’re getting an error, try turning off your Wi-Fi and switching to your 5G or LTE data. For some reason, the app's verification system seems to trust cellular connections more than home routers.
Registration and "Unrecognized Token" Errors
Many users get stuck in a loop where the app asks them to register again, even if they've voted before. If you enter your number and get an "Unrecognized Token" or "JSON Error," the app's communication with the server is broken.
- Force close the app completely.
- Clear your cache if you’re on Android (Settings > Apps > Love Island > Storage > Clear Cache).
- Reopen and try again.
Technical Fixes That Actually Work
If you've tried the basics and the Love Island USA voting not working issue persists, you need to get a bit more aggressive with your troubleshooting.
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The "Max Devices" Headache
A common complaint on the App Store involves a message saying you’ve reached the maximum number of devices for your phone number. This often happens if you deleted the app and reinstalled it. The system thinks the "old" version of the app on your phone is a separate device. Since you only get one vote per number, it locks you out.
Some fans have bypassed this by using a partner's or roommate's phone number to get a fresh verification code, but that's a temporary fix. Your best bet is to avoid deleting the app during the season if you can help it.
Geographic and VPN Restrictions
You must be in the United States to vote. If you have a VPN active—even if it's set to a U.S. city—the app might flag your IP address as suspicious. Turn off all VPNs and ensure your location services are enabled for the Love Island app.
Version Mismatch
Peacock pushes updates to the Love Island USA app frequently. If you’re running version 5.1.0 and the show just updated to 5.2.1 to handle a new voting mechanic, the old version simply won't connect to the voting server. Check the App Store or Google Play Store for a "Update" button before the voting window even starts.
Understanding the Voting Window
Timing is everything in the villa. Unlike some shows where you have 24 hours to decide, Love Island USA moves fast.
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- When it opens: Typically right after the episode ends, around 10:00 PM ET / 7:00 PM PT.
- When it closes: Usually 2 to 2.5 hours later.
- The "Extension" Rule: If there is a massive technical glitch, Peacock sometimes extends the vote by an hour. They usually announce this on the @LoveIslandUSA social media accounts.
If you try to vote at 9:30 PM ET while watching the episode, it will almost always say "Voting Closed." You have to wait for the official "Voting is now open" prompt from the narrator or the on-screen graphics.
Why You Can't Change Your Vote
Once you hit submit, that’s it. There is no "undo" button. The app registers your device ID and your phone number to that specific choice. If you accidentally voted for the couple you wanted to dump, you're stuck with it. This is why the app sometimes feels "broken" or unresponsive after you vote—it's designed to lock you out of the ballot once your entry is recorded.
Actionable Steps to Fix Your App Tonight
If the vote is live right now and it's failing, follow this specific order of operations to get back in the game:
- Switch to Cellular: Turn off Wi-Fi immediately.
- Force Quit: Swipe the app away and kill it from your background processes.
- Check for Updates: Quickly jump to the App Store to see if there's a pending update.
- Log Out/In: If the "Vote" tab is blank, log out of your profile in the app settings and sign back in with your mobile number.
- Be Persistent: If it’s a server overload, keep trying every 5 minutes. Most people give up after the first error, which actually clears up some room on the server for those who keep refreshing.
- Contact Support: If all else fails, you can email
customerserviceloveisland@peacocktv.com, though don't expect a reply before the voting window closes. It’s more for reporting bugs so they fix them for the next time.
Ensure your phone is running at least iOS 14 or Android 9.0, as older operating systems are no longer supported by the latest version of the app. If your hardware is too old, the voting interface may never load correctly.