You’ve finally decided to splurge on that viral, buttery-soft faux fur. Maybe you saw it on TikTok, or perhaps a friend wouldn't stop raving about how it feels like a "weighted hug." But then, something goes sideways. Maybe the tracking link is dead, or you realized you clicked the wrong size in a late-night shopping haze. Suddenly, you're scrambling. You need to talk to a human, and you need to do it now. Finding the lola blankets phone number shouldn't feel like a digital scavenger hunt, yet here we are.
Honestly, the "contact us" page on most websites is a maze. You just want a person. Not a bot named "Lola" (ironic, right?), but a living, breathing human who can fix your shipping address before the warehouse team zips that package out the door.
The Actual Lola Blankets Phone Number
Let's cut to the chase. If you need to call them, the primary contact number for Lola Blankets is +1-323-417-6005.
They aren't a 24/7 operation, though. You've got a specific window if you want someone to pick up the phone. Their team is available Monday through Friday, from 9 AM to 5 PM Mountain Time. If you're calling from the East Coast, that’s 11 AM to 7 PM.
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Here is a weird little pro tip: they actually encourage texting. If you don't feel like sitting on hold while listening to elevator music, you can shoot a text to that same number (+1-323-417-6005) anytime. They won't reply at 2 AM, but they’ll get to it when the lights come on in the office the next morning.
Why People Get Confused
There is another number floating around the internet: +1 866-232-0970.
Be careful with this one. That number is often associated with a different company called "LOLA" which sells reproductive health products. If you call that number asking why your Caramel N' Cream XL throw hasn't arrived, the person on the other end is going to be very, very confused. It’s a classic case of brand name overlap that leads to a lot of frustrated customer service reps and even more frustrated shoppers.
Stick to the 323 area code for the blankets.
When Should You Call vs. Email?
Sometimes a phone call is overkill. If you just want to know how to wash the thing without ruining the fluff, you probably don't need to wait on hold. For the record: cold water, gentle cycle, and for the love of all things holy, do not use fabric softener. It coats the fibers and ruins that "angel wing" texture.
However, you should definitely pick up the phone or text if:
- Address Errors: Their fulfillment team moves fast. Like, scary fast. If you entered "St." instead of "Ave" or forgot your apartment number, you have a very small window to fix it.
- Damaged Goods: If your box looks like it went through a blender and the blanket inside is snagged, skip the email and text them a photo immediately.
- Missing "Delivered" Packages: If FedEx says it’s on your porch but your porch is empty, you want a paper trail started via text or phone right away.
For less urgent stuff, like asking when the "Rainy Day" color will be back in stock, just hit them up at customercare@lolablankets.com. They usually get back to people within a business day.
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The Return Headache
Returns are where things get a bit prickly. Lola Blankets isn't Amazon. They have a $15 processing and return fee that gets snatched out of your refund. Also, the blanket has to be unwashed and unused. If you've spent three nights binging Netflix under it, they technically don't have to take it back.
If you're initiating a return, don't just mail it to the address on the box. You have to use their Returns Portal or email the support team first to get the ball rolling.
What’s the Deal with the Brand?
It’s worth knowing who you’re actually calling. The company was co-founded by Tommy Higham and was inspired by his late mother (whose nickname was Lola). It started in a tiny 400-square-foot apartment in LA where the first 300 blankets took up so much space he could barely open his fridge.
Now they operate out of Idaho Falls, Idaho. So, if you see a 208 area code or an Idaho return address, don't panic. You haven't been scammed; that’s just where the magic happens now.
Actionable Steps for Fast Support
If you're currently staring at an order confirmation and panicking, do this:
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- Text +1-323-417-6005 right now with your Order Number and the specific issue. Texting is almost always faster than calling because their small team can handle multiple threads at once.
- Double-check your email. Sometimes the answer is in the "Your order has shipped" email which contains the specific tracking link for the carrier (usually FedEx or USPS).
- Check the time. If it’s Saturday, don't expect a reply until Monday. They’re a real team, not a massive offshore call center, so they actually go home on the weekends.
Avoid the "866" number entirely unless you're looking for tampons, and keep your order number handy before you hit dial.