Finding the right Kaplan customer service number is actually a bit of a nightmare if you don't know which specific "Kaplan" you’re trying to reach. Kaplan isn't just one giant office; it’s a massive umbrella for everything from medical board prep and law school exams to real estate licensing and early childhood furniture.
If you call the wrong one, you’ll likely spend twenty minutes on hold only to be told you need a different department. It's frustrating. Honestly, most people just want a human to help with a login issue or a refund request without jumping through hoops.
The Main Numbers You Need Right Now
For the vast majority of students taking the GRE, SAT, MCAT, or LSAT, the primary Kaplan customer service number is 1-800-527-8378 (or 1-800-KAP-TEST). This is the hub for Kaplan Test Prep. If you are calling from outside the United States or Canada, you’ll want to use their international line at 1-212-997-5883.
But wait. There's a catch.
These lines aren't open 24/7. Their standard student support hours for Grad, PreCollege, Medical, and Nursing programs are typically Monday through Friday, from 9:00 AM to 6:00 PM ET. If you’re a night owl trying to fix a technical glitch at midnight on a Tuesday, the phone won't help you much. In those cases, Kaplan usually points people toward their "Live Chat" which often has broader availability—running from Sunday night through Friday evening.
Breaking It Down by Program
Because Kaplan is so segmented, here is the breakdown of who to call based on what you’re actually studying.
Professional Licensing and Finance
If you’re pursuing a CFA designation or working on insurance licensing, you aren't calling the "KAP-TEST" number. You need Kaplan Professional.
- Financial Education (Licensing/Securities): 1-800-824-8742.
- Kaplan Schweser (CFA/FRM): 1-888-325-5072.
- Real Estate Education: 1-800-636-9517.
- College for Financial Planning: 1-800-237-9990.
Nursing and Bar Review
These are high-stakes exams, and they have their own dedicated teams.
👉 See also: Chase New Albany Indiana: What Most People Get Wrong
- Kaplan Bar Review: Call 1-800-523-0777. This is specifically for law graduates.
- Kaplan Nursing Integrated Testing: If you’re a student in a nursing program using their integrated resources, call 1-877-572-8457.
International Languages and Pathways
Maybe you aren't taking a test at all. Maybe you’re moving across the world to learn English.
- Kaplan International (USA/Canada): 1-888-744-3046.
- UK Support: +44 (0)20 7045 5000.
Dealing with the Refund "Wall"
Let’s be real: most people are looking for the Kaplan customer service number because they want their money back. Kaplan’s refund policy is notoriously strict and depends heavily on when you bought the course.
For many graduate programs, you have a tiny 3-day window for a 100% refund. By day four, it usually drops to 75%. Once you hit day eight? You’re often out of luck. If you’re calling to cancel, have your order number and the date of purchase ready. If you can't get through on the phone, creating a "Support Case" through your online account portal is actually a better way to create a paper trail of your request.
📖 Related: Can you give a car back to a dealership: The harsh reality most people miss
Technical Support vs. Enrollment
There is a big difference between "I want to buy a course" and "My video player is frozen."
The enrollment advisors are usually the easiest people to reach. They want your business. However, if you are having a technical meltdown, you might be redirected to the tech support team. For Kaplan Schweser specifically, their tech support has slightly different hours, staying open until 10:00 PM ET most weeknights.
A Note on Accessibility
If you have a disability and need accommodations for your prep materials, don't just call the general line. Kaplan has a specific Accessibility Team. You can reach them at 1-954-515-3411. They handle everything from extended time on practice tests to braille materials. It's a much more direct route than the main switchboard.
Actionable Steps for Contacting Kaplan
To get the fastest resolution, don't just dial and hope for the best.
- Identify your "Sub-Brand": Are you a Bar Review student or a Real Estate student? Use the specific number listed above for that department.
- Check the Clock: Call between 10:00 AM and 4:00 PM ET. This avoids the early morning "I forgot my password" rush and the "just got off work" rush.
- Use the Portal First: Log into your Kaptest or Kaplan Professional account. Often, there is a "Help" or "Contact Support" button that pre-fills your student ID. This saves the representative a solid three minutes of searching for your account.
- Twitter (X) Support: Kinda surprisingly, their social media team is often quite responsive. If you aren't getting a phone answer, tagging @KaplanTestPrep or messaging them can sometimes skip the queue.
If you’re currently stuck in a loop with an automated system, try pressing "0" or saying "Agent" repeatedly. It’s an old-school trick, but it still works more often than not.
💡 You might also like: Trump on Tariffs Will Help: Why the 2026 Strategy is More Than Just a Tax
Next Steps for You:
Check your original enrollment email to see exactly which branch of Kaplan you are registered with. If it's general test prep, call 1-800-527-8378 during East Coast business hours. If you are seeking a refund, ensure you are within the 3-to-7-day window before calling to maximize your chances of success.