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When the client is verified, PayPal will say so next to their name on the payment page:thanks alot
The UI is different depending on whether you have a personal account or business account, but look for invoices in the menus at the top of the PayPal dashboard. The pages will mostly guide you through it, you can google if you need more help. When you get to the part where you add the items to bill the person for, make sure you're specific and list every deliverable.
Bad examples of billable item descriptions:
"Pixel art"
"Game art"
"2x Tile sets"
Good examples:
"3x character spritesheets, 24x32px, with Idle, Attack, Run, and Death animations of 4-10 frames each, character designs provided by client"
"Tileset for the Jungle area, 16x16px tiles, including two types of ground, cliffs, at least different 3 trees, and at least 5 props"
"Game UI element: nine-slice rectangle for buttons with 2x colour variants for highlighted/disabled states"
For the Invoice type, select "Service", since you're performing a service (creating original art) for the client. Make sure you get this right, as it will affect things if you have any disputes pertaining to the invoice.
No, since that can be easily falsified, but you've got nothing to lose by offering them the chat logs.
Generally, PayPal needs evidence of what the agreed-upon work was and that it was delivered. Invoices provide the former since they're supposed to include a description of the work, and you can prove the latter by showing PayPal the work during the dispute process. By comparing it with the invoice, they can see that you did deliver the work. If there's no invoice in PayPal's system, PayPal has no reliable evidence that the work you did is what the client agreed to.
This sort of situation is why invoices and contracts are so important. If you don't have a signed contract or an invoice that the payment is attached to, there's very little you can do, and PayPal will tend to take the customer's side.
