You signed up because you were tired of missing packages. We’ve all been there—staring at that "Sorry we missed you" sticky note like it’s a personal insult from the universe. UPS My Choice seemed like the perfect fix. You wanted the alerts, the rerouting power, and the ability to tell the driver to just hide the box behind the giant planter. But now? Maybe the $40 annual fee for Premium isn't hitting the value mark anymore. Or maybe you're moving, or you're just pruning your digital subscriptions because, honestly, who has the mental bandwidth for 50 different dashboards? Whatever the reason, you need to know how to cancel UPS My Choice before the next billing cycle hits your statement.
It isn't always as intuitive as it should be. UPS has a habit of burying settings under layers of "Profile" and "Account Preferences" that feel like a labyrinth designed by someone who really loves submenus.
The Reality of the "Cancel" Button
Let’s be real for a second. UPS doesn't really want you to leave. They’ve built a massive infrastructure around these memberships because data on your shopping habits is gold, and those rerouting fees add up. When you go looking for the exit, you aren't just looking for a "delete" button; you're looking for the specific "Membership" toggle hidden within your specific household profile.
If you're on the Free tier, "cancelling" usually just means deleting the account or unsubscribing from the constant pings. If you're a Premium member, it’s a whole different ballgame involving stop-payments and downgrading.
Most people get stuck because they try to do this through the mobile app. Look, the UPS app is fine for tracking a pair of boots coming from Oregon, but for administrative deep-dives? It’s notoriously clunky. You’re much better off grabbing a laptop or a tablet.
Step-by-Step: The Desktop Method
First, get yourself to the UPS website and log in. Don't let the "Quick Start" or "Tracking" boxes distract you. You need to head straight for the top right corner where your name or the little person icon lives.
- Click on your profile icon and select UPS My Choice from the dropdown.
- You’ll see a dashboard showing your "Current Shipments." Ignore that. Look for the Settings or the gear icon—sometimes labeled as Manage My Choice.
- Once you’re in the settings area, you’ll see your home address listed. This is the crucial part: My Choice is tied to a specific address. If you have multiple addresses, you have to handle them one by one.
- Click on Membership Details. This is where the "Cancel Membership" link usually hides in plain sight, often in a smaller font or a muted color compared to the big "Upgrade" buttons.
Wait. Before you click confirm, check your status. If you paid for a year of Premium, UPS generally doesn't offer pro-rated refunds. You’ve already paid for the time, so you might as well keep the features active until the day before the renewal. If you’re just trying to stop a $40 charge next month, look for the Auto-Renew toggle instead of a hard cancellation. It saves you the headache of re-entering all your data if you change your mind in six months.
Why Does My Account Say "Locked" or "Cannot Delete"?
This is where the frustration peaks. I’ve seen dozens of forum threads on Reddit and the UPS community boards where users claim they can't see the cancel option. Usually, this happens for one of three reasons.
First, you might have a "pending" delivery. If a package is currently being rerouted or held at a UPS Access Point because of a My Choice instruction, the system might lock your membership settings until that transaction is complete. It’s a safety measure to prevent packages from getting lost in a digital limbo between a "Premium" instruction and a "Standard" delivery.
Second, the technical glitch. Honestly, the UPS site can be buggy. If the page won't load the "Membership Details" section, try clearing your browser cache or switching from Chrome to Firefox. It sounds like tech-support 101, but for legacy systems like UPS, it actually works.
Third, and this is the big one: Business accounts. If your My Choice is bundled with a UPS Business account, you might not be the "Administrator." You’ll see the perks, but you won't see the "Cancel" button. You’ll have to go into the Administration tab of the main account to unbind the My Choice service from your profile.
The Nuclear Option: Deleting the Whole Profile
If you just want to be done with UPS entirely, you can delete your whole UPS.com ID. This is the scorched-earth approach. It will kill your My Choice membership, but it also wipes your shipping history and any saved addresses.
To do this, you have to go to Account Preferences and then Login Settings. At the very bottom, there’s usually a "Delete My User ID" option. They’ll ask for your password one last time, give you a warning about losing data, and then it’s gone. Poof. No more emails about "A delivery is scheduled for tomorrow."
The Difference Between Downgrading and Cancelling
I get this question a lot: "Do I have to cancel the whole thing or just stop paying?"
Most users actually just want to stop the annual fee. In that case, you aren't really learning how to cancel UPS My Choice; you're learning how to downgrade to the "Basic" tier. The Basic tier is free. You still get the delivery alerts, but you lose the "Free" rerouting to another address and the "Confirmed Delivery Window."
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If you downgrade, your account stays active. You can still log in and see where your Amazon packages are. This is usually the smarter move for 90% of people. Why? Because having a My Choice account—even a free one—allows you to give the driver "Leave at" instructions. Without it, you’re back to the mercy of wherever the driver decides to drop the box.
Hidden Clauses in the Terms of Service
Did you know that UPS reserves the right to terminate your My Choice account if they suspect "excessive" use of the claims system? It’s true. While you’re looking to leave them, they’ve also got their own exit doors.
If you’re cancelling because you had a bad experience with a lost package, keep in mind that My Choice Premium actually offers some slight advantages in the claims process. It’s not a "fast pass" to a refund, but having the digital trail of a Premium account sometimes helps when proving that a package wasn't delivered to the correct "Premium-specified" location.
What Happens to Your Data?
When you cancel, UPS doesn't immediately scrub your data from their servers. They keep your shipping history for a significant period. This is standard for most logistics companies—they need the records for tax reasons, insurance claims, and legal compliance.
If you’re worried about privacy, cancelling the membership helps stop the active collection of new data points, but the old ones stay in the vault.
Common Misconceptions About My Choice
- "I can cancel by calling the driver." No. Drivers have zero control over your digital account. They just see the instructions on their DIAD (the handheld computer).
- "If I delete the app, the membership cancels." Definitely not. This is a web-based subscription. The app is just a window. You'll keep getting charged even if you throw your phone into a lake.
- "I can cancel through my bank." You can do a chargeback or a stop-payment, but UPS might "blacklist" your address for future My Choice enrollments. It’s better to go through their official channels first.
Actionable Next Steps for a Clean Break
If you are ready to pull the trigger right now, here is exactly what you should do to ensure the process sticks and you don't get a surprise charge next year.
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Verify your renewal date. Log in and check when your current year expires. If you have ten months left, don't cancel yet—just turn off the auto-renew. You paid for it; use the rerouting features for the rest of the year.
Clear your delivery instructions. Before you close the account, go into your preferences and remove any specific "gate codes" or "hidden key" locations you’ve shared. While the account should go dormant, it's better to manually wipe that sensitive info.
Take a screenshot of the confirmation. This is vital. The UPS system has been known to "reset" settings. If you get charged $40 next month after you thought you cancelled, a screenshot of the "Membership Cancelled" screen is your only leverage with customer service.
Check your email. UPS will send an automated "We're sorry to see you go" email. If you don't see that in your inbox (check the spam folder too), the cancellation probably didn't go through.
Decide on the Free Tier. If you just hated the fee, make sure you clicked "Downgrade" and not "Close Account." The free alerts are still genuinely useful for preventing porch piracy, as you'll know the second a package hits your doorstep.
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Once you’ve received that confirmation email, you are officially in the clear. Your mailbox (the physical one) might still get some promotional flyers, but your digital wallet is safe from the annual UPS My Choice fee.