You're frustrated. I get it. You opened your shop, set up your page, and suddenly you’ve got a one-star review from someone who never even walked through your door. Or maybe you're just trying to figure out why your "Business Open" hours keep resetting to some weird timezone. You need help. You need the Yelp for business owners phone number because clicking through a maze of "Help Center" articles feels like shouting into a void.
Honestly, finding a direct line to a human at Yelp is like trying to find a parking spot in downtown San Francisco on a Saturday night. It exists, but they don't make it easy to find. Most people end up clicking in circles.
The official, primary number for Yelp’s corporate headquarters is (415) 908-3801, but don't get your hopes up about getting a support rep on the first ring there. If you are specifically looking for the Yelp for Business support line, the most reliable number is (877) 767-9357. This is their general "Yelp for Business" support and sales line.
Keep in mind, though, that if you aren't paying for ads, the experience might feel a bit different.
The Reality of Calling Yelp Support
When you dial that Yelp for business owners phone number, you’re usually funneled into a system designed to prioritize sales or high-level account issues. If you’re a free user, the automated voice might try very hard to push you back to the online Support Center. It’s annoying. I’ve seen business owners spend forty minutes on hold just to be told they need to submit a ticket online for a review dispute.
Yelp’s business model is built on automation. They have millions of business profiles. If they had a dedicated human for every free mom-and-pop shop, they’d go broke. That's why the phone number feels so guarded.
If you are a paying advertiser, your experience changes. You usually get a dedicated Account Manager. You get a direct extension. You get someone who recognizes your voice. If you're not paying? You're essentially a guest in their house, and they aren't always in a hurry to answer the door.
Why You’re Actually Calling
Most people aren't calling to say hi. They're calling because of a "Not Recommended" review. Or a "shadowbanned" five-star rating. You know the ones—the glowing testimonials from your best customers that Yelp’s algorithm hides at the bottom of the page in gray text.
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Here is the hard truth: Calling the Yelp for business owners phone number rarely gets a review moved. The support staff on the phone almost never has the manual override power to bypass the recommendation software. They’ll tell you it’s an automated system. They’ll tell you they can’t interfere. It feels like a canned response because, well, it is.
But there are legitimate reasons to call. Maybe your page was hijacked. Maybe your billing information is wrong. For those things, the (877) 767-9357 number is actually helpful.
Getting Through the Gatekeepers
If you decide to call, do it early. Yelp is based in San Francisco. Their support hours typically follow Pacific Time, usually 6:00 AM to 6:00 PM PT, Monday through Friday. If you call at 9:00 AM EST, you might just get a recording. Wait until the West Coast wakes up.
Don't be rude. I know it’s tempting. You’re stressed about your reputation. But the person answering the phone is likely a junior support rep who gets yelled at forty times a day. If you’re the one person who is actually polite, they might just go the extra mile to show you how to properly use the "Report Review" tool so it actually gets seen by a moderator.
- Have your Business ID ready. This is the string of characters at the end of your Yelp URL.
- Be specific. "Someone left a bad review" is too vague. "This review violates the Content Guidelines because it contains hate speech" is something they can work with.
- Keep a log. Write down who you spoke to and when.
The Sales Pitch Trap
Here is something that happens a lot. You call for support, and suddenly you’re being pitched on a $300-a-month advertising package. It’s the classic pivot. They’ll explain how Yelp Ads can "help balance out" your profile.
Does it work? Sometimes. But don't feel pressured to buy just because you’re on the phone. You can fix most profile errors—like wrong addresses or phone numbers—through the Yelp for Business app without spending a dime.
If the rep tells you that buying ads will help remove bad reviews, they are lying. Or at least, they are "misinterpreting" the rules. Yelp has been through multiple lawsuits regarding this. Their official stance is that advertising does not affect review filtered status. Period. If a salesperson implies otherwise, take it with a massive grain of salt.
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Alternative Ways to Get Help
Sometimes the Yelp for business owners phone number isn't the fastest way. If you’re staring at a 30-minute hold time, try these:
Twitter (X) Support
Believe it or not, @YelpSupport on X is often faster than the phone. It’s public. Companies hate being ignored in public. If you tweet them a concise summary of your issue, you often get a DM (Direct Message) request within an hour or two.
The Yelp Support Center
I know, I know. You wanted to talk to a person. But for things like updating your "Services Offered" or changing your business category, the automated tools are actually more reliable. If you change it yourself, it's instant. If you wait for a rep to do it, it might take three days.
Official Email Channels
You can reach out to support@yelp.com. It’s slow. It’s basically a digital paper trail. Use this for legal issues or complex account ownership disputes where you need to attach documentation, like a business license or a utility bill, to prove you actually own the place.
The "Not Recommended" Review Nightmare
Let's talk about the real reason most people search for the Yelp for business owners phone number. You got a great review, and it disappeared. Or you got a fake 1-star review, and it’s stuck at the top.
Yelp uses an automated recommendation software. It looks at things like:
- How active the reviewer is.
- If the review was written from a "suspicious" IP address (like your shop's Wi-Fi).
- If the review is too short or lacks detail.
When you call support about this, they will point you to their "automated system" explanation. It’s a brick wall. Instead of calling to complain about the filter, ask the rep to "check the status of a reported review." If you’ve already flagged the review through your dashboard, they can sometimes tell you if a human moderator has looked at it yet.
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What to Do Next
If you’ve tried the Yelp for business owners phone number and didn't get what you needed, don't just sit there stewing. There are specific, tactical steps you can take right now to improve your presence without needing a Yelp employee's permission.
First, claim your profile. If you haven't done this, do it now. It gives you control over the photos and the "About the Business" section. Use a professional headshot for the owner profile. People trust a face more than a logo.
Second, respond to every review. Not just the bad ones. If someone leaves a 5-star review, say thanks. If they leave a 1-star review, respond calmly. Don't get into a fight. Future customers aren't reading the bad review to see if the customer was right; they’re reading your response to see if you’re a jerk.
Third, upload your own photos. High-quality photos of your products or your storefront can push down the blurry, dimly lit photos taken by customers. This is one of the few things you have 100% control over.
Fourth, if you’re dealing with a genuine case of harassment or defamation, don't just call support. Use the Legal Help section of the Yelp site. If you have a police report or a court order, they have a specific process for that. It’s a lot more effective than venting to a support rep on the phone.
Summary of Contact Info
- Support & Sales: (877) 767-9357
- Corporate HQ: (415) 908-3801
- Standard Hours: 6 AM - 6 PM PT
- Best Time to Call: Tuesday or Wednesday mornings.
Dealing with Yelp is a marathon, not a sprint. It’s one piece of your digital footprint. While having the Yelp for business owners phone number is a good tool to have in your back pocket, your time is often better spent building a presence on Google Business Profile or social media where the rules are a bit more transparent.
Go to your Yelp for Business dashboard and check your "User Settings" to ensure your own contact phone number is verified. Often, support issues stem from Yelp not being able to verify that you are actually the owner. Fix that first, and your next call to support will go a lot smoother.
Stop checking the filtered reviews every hour. It'll drive you crazy. Focus on the customers standing in front of you right now. They're the ones who write the next round of reviews anyway.