If you’ve spent any time on social media lately, you’ve probably seen the ads for G-Plans. They promise a "metabolic breakthrough" based on your specific body type, using algorithms designed by Dr. Philip Goglia—nutritionist to the stars. But here’s the thing: once you sign up and that first charge hits your bank account, things can get a little confusing. Maybe the app glitched. Maybe you realized the meal plan includes way too many Brussels sprouts. Or maybe you just need to cancel.
Suddenly, you're scouring the internet for a g plans phone number because you want to talk to a real person, not a chatbot named "G-Bot" or an automated ticketing system.
Honestly, finding a direct line to this company feels like hunting for a needle in a haystack made of kale. Most people assume there’s a toll-free number at the bottom of the homepage. There isn't. But after digging through corporate filings and customer support logs, there are a few ways to get through to them if you know where to look.
The Most Reliable G Plans Phone Number
If you need to talk to someone about your subscription, technical issues with the app, or your metabolic quiz results, there is one primary number that has been verified through their official App Store responses and BBB filings.
The most consistent g plans phone number is (619) 220-9009.
They typically staff this line Monday through Friday, from 8:00 AM to 5:00 PM PST. If you call outside of these hours, you’re basically guaranteed to hit a voicemail that may or may not get a callback. Pro tip: call mid-morning on a Tuesday or Wednesday. Monday mornings are usually a nightmare for their support staff because of the weekend backlog.
Why Is the Phone Number So Hard to Find?
You aren't crazy. G-Plans, like many modern tech-based health companies, is designed to be "digital-first." This is basically corporate-speak for "we'd rather you send an email so we can handle it whenever we want."
📖 Related: Why My Scalp Is Sore: The Reasons Your Head Hurts That You’re Probably Ignoring
They want you to use their support dashboard. It saves them money on call centers. But when you’re dealing with health data and recurring billing, an email that takes 48 hours to get a response isn't always good enough.
Other Contact Methods That Actually Work
While the (619) number is your best bet for a voice on the other end, sometimes it's busy. If you can't get through, try these:
- Primary Support Email: support@g-plans.com. This is the main hub. If you are emailing about a refund, put "REFUND REQUEST" in all caps in the subject line. It sounds aggressive, but it helps their automated sorting system flag it for a human.
- In-App Chat: If you can still log into the app, there is a "Help" section in your profile.
- The "West Hollywood" Office Number: Some corporate listings for G-Plans.com LLC (their legal entity) point to a secondary number, (919) 449-4857. This is often used for business-to-business inquiries, so they might just tell you to call the 619 number, but it’s a solid backup if you’re getting desperate.
Dealing with Billing and Cancellations
Most people looking for the g plans phone number are trying to stop a charge. This is where it gets tricky. If you signed up through the Apple App Store or Google Play Store, G-Plans literally cannot cancel your subscription for you. They don't have the "keys" to Apple's vault.
- For iPhone Users: Go to Settings > [Your Name] > Subscriptions. Find G-Plans and hit cancel.
- For Android Users: Open Google Play > Profile Icon > Payments & Subscriptions.
- For Web Users: If you signed up directly on their website, you have to use the phone number or the support email.
Keep in mind that G-Plans has a pretty strict refund policy. They generally don't offer prorated refunds. If you forget to cancel and the charge hits on the 15th, calling them on the 16th usually won't get your money back unless you can prove the app was broken.
What to Have Ready Before You Call
Don't just dial the number and hope for the best. These support agents move fast. To make sure your call to the g plans phone number isn't a waste of time, have these three things sitting in front of you:
- The email address you used to sign up (the most common reason for delays is "we can't find your account").
- Your Order ID or Transaction ID (found in your initial confirmation email).
- A screenshot of any technical error if you're calling about a bug.
It's also worth noting that Dr. Philip Goglia is the face of the brand, but he isn't the guy answering the phones. The company was co-founded by Luke Mahoney and is headquartered out of San Diego/Santa Monica. If you see a mailing address for 8605 Santa Monica Blvd in West Hollywood, that's often a corporate forwarding address, not a walk-in clinic where you can get a refund in person.
👉 See also: Hunterdon Health and Wellness Clinton: What Most People Get Wrong
Common Misconceptions About G-Plans Support
One thing people get wrong is thinking there is a separate "nutritionist phone line." While the higher-tier plans offer "coaching," most of that happens via in-app messaging. If you're calling the g plans phone number hoping to get a 30-minute consultation on why you can't eat carbs on Tuesdays, you're going to be disappointed. That number is strictly for administrative and technical support.
Also, be careful of "third-party" support numbers you find on random blogs. There are some scammy sites that list "customer service numbers" that actually lead to high-pressure sales lines for other products. Stick to the (619) area code number.
Actionable Steps to Resolve Your Issue
If you are struggling to get a response, follow this sequence:
- Start with the phone: Call (619) 220-9009 between 9 AM and 11 AM PST.
- Follow up with a "Paper Trail": Immediately after the call (or if you can't get through), send an email to support@g-plans.com. Summarize what you need.
- Check your "Spam" folder: G-Plans' replies often get caught in Gmail’s "Promotions" or "Spam" filters because they send so many marketing emails.
- Social Media: If you've waited more than 3 business days, a polite but firm comment on their official Instagram or Facebook page usually triggers a faster response from their social media manager.
Getting through to a real person takes a bit of persistence, but using the direct San Diego-based number is the fastest shortcut available. Just remember to stay calm; the person on the other end of the line is just doing their job, and they’re much more likely to help you out if you aren't shouting about your metabolic type.