You’re staring at your phone, heart sinking, because that "perfectly fine" treadmill you just bought on Facebook Marketplace won't actually turn on. Or maybe you're a seller who just got hit with a weird "verification" scam and now you’re locked out of your account. Naturally, you do what anyone does: you search for a facebook marketplace customer service phone number 24 hours a day.
Here is the cold, hard truth: Meta (Facebook) does not have a 24-hour customer service phone number for Marketplace users.
If you found a number on a random blog or a sponsored Google ad claiming to be "official Facebook support," do not call it. Seriously. Hang up. Those numbers are almost exclusively scammers waiting to ask for your password or a "remote access" code to "fix" your account.
The Myth of the 24/7 Phone Line
It’s frustrating. We live in a world where you can get a pizza delivered at 3 a.m., but one of the largest tech companies on the planet won't pick up the phone.
Meta relies almost entirely on automated systems and self-service help centers. They have billions of users. If they opened a 24/7 call center, the queue would probably be three years long. Instead, they funnel everyone through digital forms.
While you might see numbers like 650-543-4800 or 650-308-7300 associated with Meta's headquarters in Menlo Park, calling them usually leads to a recorded message. It tells you to go to the Help Center. It’s a digital dead end.
🔗 Read more: Calculating Age From DOB: Why Your Math Is Probably Wrong
Why you see "support" numbers online
Scammers are smart. They know you're desperate. They buy ads that look like official Meta support. When you call, a "representative" with a very professional-sounding script will tell you they need to verify your identity. They might ask for your login details or even a "small fee" to prioritize your case.
Facebook will never ask you for your password over the phone. They don’t even have your password; it’s encrypted.
How to Actually Get Help (The Real Ways)
Since the facebook marketplace customer service phone number 24 hours dream is a bust, you have to use the channels that actually exist. They aren't as fast as a phone call, but they are the only way to get a real resolution.
1. The Marketplace Help Center
This is where 90% of issues are handled. It’s a massive library of "If X happened, do Y."
- Go to the Marketplace icon.
- Tap on the Profile icon (the little person).
- Scroll down to Help & Support.
- Select Help Center.
2. "Report a Problem" (The Secret Sauce)
If you’ve been scammed or the app is glitching, "Report a Problem" is often more effective than the standard help articles. When you shake your phone while the Facebook app is open, a pop-up often appears asking if you want to report a technical issue.
💡 You might also like: Installing a Push Button Start Kit: What You Need to Know Before Tearing Your Dash Apart
3. Business Support Chat
There is one group of people who can sometimes get a live human: Business Suite users. If you run a Facebook Business Page and spend money on ads, you might have access to live chat support.
- Go to Meta Business Suite.
- Click the Help icon.
- Look for Contact Support.
If you’re just a regular person selling a used sofa, you likely won't see this option. But if you have a side hustle and a business page, it’s worth checking.
Common Marketplace Disasters and Their Fixes
Most people searching for a support number are dealing with one of three things. Here is how to handle them without a phone call.
The "I Got Scammed" Panic
If you paid for an item and the seller disappeared, or if they sent you a box of rocks, you need to file a claim.
- For Shipped Items: If you used "Checkout on Facebook," you are covered by Purchase Protection. Go to your Order History and select "Return/Refund."
- For Local Pickups: Honestly? Facebook rarely helps here. Since the transaction happened in person via cash, Venmo, or Zelle, Meta views it as a private deal. Your best bet is reporting the profile so they can't scam anyone else.
The "Account Disabled" Nightmare
If your Marketplace access was suddenly revoked, it’s usually an automated "bot" mistake.
- Don't look for a phone number.
- Go to the Marketplace home screen.
- You should see a "Request Review" button.
- Click it once. Do not spam it. Multiple requests can actually slow down the process.
The "Verification Code" Scam
If someone asks for your phone number and then says, "I'm sending you a code to prove you're real," STOP. They are trying to use your phone number to set up a new account or reset your password. If you gave them the code, go to your Facebook settings immediately, change your password, and enable Two-Factor Authentication (2FA).
📖 Related: Maya How to Mirror: What Most People Get Wrong
Is There Ever a Real Human?
Kinda. Sometimes.
When you submit a formal "Purchase Protection" claim, a human agent usually reviews the evidence (screenshots of chats, tracking numbers). You'll communicate with them via the Support Inbox in your Facebook app. It’s not a "live" conversation, more like a slow-motion email thread.
Check your Support Inbox regularly. It’s hidden under Settings & Privacy > Support Inbox. If they ask for more info and you don't reply within 24–48 hours, they’ll close the case and you’re back to square one.
Practical Steps to Take Now
If you're currently in the middle of a Marketplace crisis, stop searching for a phone number. It doesn't exist, and the search results might lead you to a predator.
- Document everything. Screenshot the listing, the seller's profile, and your entire chat history. Scammers love to "delete" the listing or block you, which hides the evidence.
- Contact your bank. If you paid via credit card or a third-party app like PayPal (using "Goods and Services"), they are much more likely to give you your money back than Facebook is.
- Report the user. Even if it doesn't get your money back today, enough reports will flag their IP address and device ID, making it harder for them to burn someone else.
- Check your Support Inbox. If you've already filed a report, look there for updates. It's the only official paper trail you have.
The reality of 2026 is that digital marketplaces are "use at your own risk." Meta provides the platform, but they rarely provide the concierge service we expect. Stay skeptical, keep your transactions on-platform when possible, and never, ever give out a six-digit code to a stranger.