Finding the right Eversource customer service phone number shouldn't feel like a part-time job. Honestly, it’s frustrating. You’re sitting there with a bill that looks wrong or a flicker in your kitchen lights, and the last thing you want is a generic 800-number that leads to a robotic voice asking you to "describe your problem in a few words."
Most people just Google the name and click the first number they see. Big mistake. Depending on whether you're in Connecticut, Massachusetts, or New Hampshire—and whether you're dealing with gas or electric—that number changes. If you call the wrong one, you’ll likely spend twenty minutes on hold just for someone to tell you they can’t access your specific regional account.
The Numbers You Actually Need (By State)
Let's skip the fluff. Here is the breakdown of how to actually get a human being on the line depending on where you live.
Connecticut Customers If you’re in CT and need help with your residential electric bill, dial 800-286-2828. For business accounts, it's 800-340-9822. Now, if you’re a gas customer in the Nutmeg State, it’s a different story. You’ll want to call 800-989-0900.
Massachusetts Customers MA is a bit split. If you are in Eastern Massachusetts, your go-to is 800-592-2000. Western Massachusetts residents usually need to call 800-286-2000. It’s a tiny difference, but it matters for your wait time. Business owners in the Bay State should stick with 800-340-9822.
New Hampshire Customers NH keeps it relatively simple. The main residential line is 800-662-7764. Businesses use the same 800-340-9822 number that the rest of New England uses.
The "Secret" to Skipping the Robot
We’ve all been there. You call, and the automated assistant starts its script. Here’s a tip that usually works: when the system asks what you’re calling about, just say "Agent." If it asks again, say "Agent" again. Sometimes, pressing "0" repeatedly works, but Eversource’s newer systems are getting smarter (and more annoying) about that.
Emergency Situations: Don't Wait on Hold
If you smell gas or see a wire hanging across your driveway, do not—I repeat, do not—call the standard customer service line. You’ll be stuck behind someone complaining about their $5 late fee while your house is at risk.
For a gas emergency (that "rotten egg" smell), call 911 first. Seriously. Once you're safe and outside, call the specific Eversource gas emergency line at 877-944-5325.
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For downed power lines, the number is 800-286-2000 (standard for outages), but again, if it’s sparking or blocking a road, 911 is your first call. They have a direct line to the utility dispatchers that bypasses the customer queue entirely.
Why Your Wait Time Is So Long
Ever wonder why you’re on hold for 40 minutes on a Monday morning? It’s basically the "Monday Rush." Everyone who noticed a problem over the weekend waits until 9:00 AM Monday to call.
If you want to talk to someone fast, try calling on a Wednesday or Thursday afternoon. Specifically, the sweet spot is usually between 2:00 PM and 4:00 PM. Avoid the lunch hour. Most of their staff is at lunch too, which means fewer people to answer your call.
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Common Misconceptions About the Eversource Phone Line
People think the person on the phone can instantly lower their rate. They can't. Eversource is a delivery company; they don't actually "set" the price of the energy itself—that’s done by the suppliers. What the customer service rep can do is put you on a payment plan or check if you qualify for "Budget Billing," which flattens your payments so you don't get smacked with a $400 bill in August when the AC is cranking.
Actionable Steps for Your Next Call
Before you even pick up the phone to dial the Eversource customer service phone number, do these three things:
- Grab your account number. It’s in the top right corner of your bill. The system will ask for it, and if you don't have it, you'll have to verify your identity using your Social Security number or phone number, which takes longer.
- Check the app first. Honestly, the Eversource mobile app is pretty decent for basic stuff like reporting a power outage or checking your balance. You might not even need to call.
- Use the "Text" feature. You can text OUT to 23129 to report a power outage or STAT to see when the lights are coming back on. It’s way faster than talking to anyone.
If you definitely need a human, make sure you're calling during their standard hours: Monday through Friday, 8:00 AM to 6:00 PM. Anything outside of that is usually handled by an automated system or an emergency-only skeleton crew.