So, here's the thing. When you look at the Kansas City skyline, you can't miss that concrete-and-glass giant perched on the hill near Union Station. It's the Westin Kansas City at Crown Center, and honestly, it’s one of those places that feels like a city within a city. But if you're just looking at the glossy Marriott photos, you're missing the actual vibe of staying there in 2026.
Some people think it’s just another corporate box for business travelers with lanyards. Others assume it's basically a glorified lobby for the Hallmark headquarters. They're kinda right, but also mostly wrong.
The "Link" is basically a cheat code
If you've never been to Kansas City in January, let me tell you: that wind coming off the plains is no joke. It'll bite right through your coat. This is where the crown center hotel westin has a massive leg up on the newer, "cooler" hotels downtown.
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The hotel is connected to "The Link." It's this elevated, climate-controlled glass walkway that snakes through the district. You can literally walk from your hotel room to the Crown Center Shops, past the waterfall in the lobby, all the way to Union Station without ever feeling a breeze. You’ve got access to over 85 acres of stuff—LEGOLAND, SEA LIFE Aquarium, and the brand-new Museum of BBQ—all while wearing your slippers if you really wanted to. (Please don't, but you could.)
Rooms, views, and that weird balcony situation
Let’s talk about the rooms. They aren't the ultra-modern, minimalist pods you find at the Loews or the Crossroads Hotel. They’re classic Westin. Think heavy wood, neutral tones, and those "Heavenly Beds" that honestly live up to the hype. If you’re a light sleeper, these beds are your best friend.
But here is the weird part people always ask about: the balconies. The building was designed back in 1973 (shoutout to architect Edward Larrabee Barnes), and almost every room has a sliding glass door. You see it from the outside and think, "Sweet, I'll have a coffee on the balcony."
Nope.
For safety reasons, those doors only slide open about four inches. You get a nice breeze and the sound of the trains pulling into Union Station, but you aren’t sitting outside. It’s a bit of a tease, honestly.
Pro tip: If you can, snag a room facing north. You’ll be staring right at the National WWI Museum and Memorial. At night, when the Liberty Memorial is lit up with those orange "flame" lights, it’s easily the best view in the city.
The fitness scene is actually legit
Most hotel gyms are a sad treadmill in a windowless basement. This one is different. The WestinWORKOUT fitness center is built right above the hotel's famous five-story indoor waterfall. It’s huge. We're talking 20+ strength stations and enough cardio equipment that you aren't hovering over someone like a vulture waiting for a turn.
They also have a gear lending program. If you forgot your shoes or your yoga mat, they’ll literally lend you New Balance gear for a small fee.
And then there’s the pool. It’s the largest heated outdoor pool in Kansas City. The cool part? You enter it through a little "swim-out" opening inside the fitness center, so you don't have to shiver on the deck before you hit the water. It’s open year-round, which is a wild experience when there's snow on the ground but the water is steaming.
Where the "old school" shows its age
I'm gonna be real with you—this isn't a brand-new boutique hotel. While they did a massive $30 million+ renovation a while back, some of the infrastructure feels "vintage."
- The Elevators: They’re fast, but during a big convention at the Sheraton next door, they can get backed up.
- The Outlets: They’ve added power strips to the desks, but you won't find USB-C ports built into every single wall like you do in a hotel built in 2024.
- Parking: It’s pricey. Expect to pay around $33 for a 24-hour stay in the garage. If you’re savvy, you can sometimes find cheaper lots a few blocks south toward the 20th Street area, but then you lose that "Link" convenience.
Eating and drinking around Crown Center
Inside the hotel, you’ve got The Brasserie. It’s fine. It’s solid. The breakfast buffet is great for families because it’s fast and the staff is used to kids spilling juice. But if you want the real KC experience, you have to leave the lobby.
- Fritz’s Railroad Restaurant: It’s in the connected mall. A tiny train delivers your burgers to the table. It’s loud, it’s chaotic, and kids lose their minds over it.
- Spin! Pizza: Also in the shops. Really good Neapolitan-style crust and a decent wine list for the parents.
- The Streetcar: Walk out the front door, hop on the KC Streetcar (it's free!), and ride it a few stops north to the Crossroads. That’s where you’ll find the best coffee (Messenger) and the best cocktails (The Campground).
What you need to know before you book
If you are coming for a Hallmark event or a convention, book early. This place fills up and the prices spike fast. Also, keep in mind that Crown Center itself tends to "roll up the sidewalks" early. Many of the shops and food court options close by 7:00 or 8:00 PM, even on weekends. If you're looking for late-night vibes, you'll need to head over to the Power & Light District or the Westside.
The crown center hotel westin is the "reliable choice." It’s for the traveler who wants to know exactly what they’re getting: a great bed, a killer view, and the ability to navigate the city without actually having to go outside if the weather turns sour. It’s a bit of Kansas City history that has managed to stay relevant by leaning into comfort rather than chasing every single design trend.
Actionable steps for your stay
- Request a high floor: Specifically ask for the 15th floor or higher to clear the surrounding buildings and get that unobstructed skyline view.
- Use the Streetcar: Don't pay for Ubers to get to the River Market or Downtown. The stop is right there at Union Station/Pershing Rd.
- Check the Ice Terrace: if you’re visiting between November and March, the outdoor skating rink is right across the street. It’s a local rite of passage.
- Validate your parking: If you aren't staying overnight but just visiting for a few hours, get your ticket scanned at the Crown Center Customer Service desk (Level 2) to save some cash.
- Join Marriott Bonvoy: Even if you don't stay at Marriotts often, the free Wi-Fi and potential for a late checkout make it worth the 2-minute sign-up.