You’re probably here because your router is blinking that rhythmic, annoying orange light or you're tired of seeing your cable bill creep up like a Florida vine. Or maybe you just need to swap out a box. Whatever the reason, the Comcast store in Plantation is the hub for those living in Central Broward who need to deal with Xfinity in person rather than shouting "Agent" into a phone for twenty minutes.
Honestly, going to a service center can feel like a chore. You’ve probably heard the horror stories about long waits and confused staff. But the reality at the 1501 S University Dr location is actually a bit more nuanced than the average Yelp review might suggest.
Where Exactly Is the Comcast Store in Plantation?
The primary spot is the Xfinity Store by Comcast located at 1501 S University Dr, Building 4, Plantation, FL 33324. It’s tucked into that busy corridor near the Westfield Broward mall area and the Shops at One Plantation. If you’re driving down University, it’s fairly easy to spot, but the parking lot can get a bit hectic during the lunch rush or on Saturday mornings.
Timing is everything.
The hours here aren't your typical 9-to-5. As of early 2026, they generally open at 10:00 AM most days. On Mondays, they actually close a bit early at 5:00 PM, while Tuesday through Saturday they stay open until 7:00 PM. Sundays are shorter—usually 12:00 PM to 5:00 PM.
Don't just roll up at 6:55 PM on a Tuesday and expect a warm welcome. These folks want to go home, too.
The Reseller vs. Corporate Mystery
There is a frequent point of confusion among Plantation residents. You might see another location listed nearby, specifically the one over at 165 NW 136th Ave in Sunrise (near Sawgrass).
One thing people often get wrong is assuming every Xfinity sign means the same level of service. The Sunrise location is often flagged as a "Branded Partner" or reseller. While they can do a lot, some customers have noted they don't always have the exact same backend tools or hardware inventory as the corporate-run Comcast store in Plantation on University Drive. If you have a weird, complex billing issue involving a refund from three years ago, the University Drive location is generally your better bet for "official" corporate muscle.
What Can You Actually Do There?
It’s not just a graveyard for old remote controls. You can actually walk in and touch the newest tech before you commit to a 24-month contract.
👉 See also: Calculated Resultant Force: Why Your Physics Homework Feels Impossible
- Equipment Swaps: This is the big one. If your Gateway is ancient or your X1 box died after a South Florida lightning strike, you can swap it here.
- Mobile Upgrades: Xfinity Mobile has become a huge part of their business. They have the latest iPhone and Samsung Galaxy models on display.
- Bill Pay: Yes, people still pay in person. There are kiosks for this, so you don't necessarily have to wait for a human.
- Demos: You can test out the Xfinity Home security cameras or see how the Storm-Ready WiFi actually works.
Avoiding the "Circus" (Expert Tips)
Look, nobody likes waiting in a plastic chair. If you want to get in and out, you have to play the game.
Make an appointment. It sounds simple, but 70% of the people standing in line haven't done it. You can book a slot through the Xfinity app or their website. When you walk in with an appointment, you essentially "jump" the digital queue. It’s the difference between a 40-minute wait and a 4-minute wait.
Also, be nice to people like Ahmed or Liam. They’ve been mentioned in local reviews as being particularly helpful. Dealing with frustrated customers all day is a grind. A little politeness goes a long way when you're trying to get a "professional installation fee" waived.
Realities of the Plantation Location
The store is clean and generally well-organized. However, the "fiber-powered" marketing can be a bit confusing. In Plantation, Xfinity uses a hybrid fiber-coaxial network. While the backbone is fiber, that last stretch into your house is usually a copper cable. This is why your upload speeds might not match your download speeds unless you're on one of their newer "Next Generation" tiers.
If you are looking to save money, ask about the "Connect More" plans or see if you qualify for any current 2026 promotions. Often, they have deals that bundle mobile lines with home internet that aren't always obvious on the website's front page.
Your Next Steps
- Check your equipment: If your router is more than three years old, it’s time for an upgrade. The newer WiFi 6E gateways handle the interference from your neighbors' signals much better.
- Book that appointment: Go to the Xfinity website, search for the Plantation location, and grab a slot for tomorrow morning.
- Gather your gear: If you're returning equipment, bring every power cord and remote. It saves you a second trip.
- Confirm your ID: You’ll need a government-issued photo ID that matches the account name. No ID, no service.
Don't wait until your internet is completely dead to visit the Comcast store in Plantation. Going in when things are "mostly working" allows you to negotiate upgrades or plan changes without the stress of a total outage.