You're staring at your phone, the game just ended, and your "Risk-Free" bet didn't settle. Or maybe your withdrawal is stuck in that weird "pending" purgatory. We've all been there. You just want to talk to a person. Not a bot named "Max" or "Sam" that gives you canned responses about clearing your browser cookies. You want a real, breathing human being who can actually see your account.
But here is the thing: finding a BetMGM phone number customer service 24/7 line isn't as straightforward as it used to be. Most big sportsbooks are pushing everyone toward live chat. It’s cheaper for them. Honestly, it’s frustrating when you have thousands of dollars on the line and you're stuck in a digital queue.
Does BetMGM actually have 24/7 phone support?
Yes and no. It’s complicated. If you go searching for one single national "800" number that is staffed 24 hours a day by a call center, you might be disappointed. While BetMGM technically offers support "around the clock," that support is primarily delivered through their Live Chat and Email systems.
However, there are ways to get a phone call, but you have to know the "backdoor" methods. For most states, the 24/7 part refers to the availability of the Help Center and the Live Chat agents. If you specifically need to speak to someone over the phone, you often have to request a callback. This isn't just me being cynical—it's how the platform is currently structured in 2026.
The Michigan Connection
One of the most reliable numbers floating around is for the Michigan market. Users have reported success calling 1-219-249-3002 for BetMGM Michigan customer service. Does it work if you're in New Jersey or Arizona? Sometimes. But often, they’ll just tell you to use the app's internal support for your specific state.
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How to navigate the "Help & Contact" maze
To get to any form of real help, you have to play their game. You can't just find a number on a billboard. You’ve gotta:
- Log into your account (if you still can).
- Hit that "Help & Contact" button in the top right corner.
- Click through the FAQs. It’ll ask, "Do you need more help?"
- Click YES. This is the magic button that finally reveals the contact options.
Once you’re in, you’ll usually see Live Chat and Email. If the phone option is available for your specific region at that specific time, it will appear here. If it doesn't? You're likely stuck with the chat.
Why the phone number is so hard to find
Basically, BetMGM (like FanDuel and DraftKings) uses a tiered support system. Most "I forgot my password" or "How do I use a bonus bet" queries are handled by bots or entry-level chat agents. They reserve phone support for high-stakes issues or "VIP" members.
If you are a member of the MGM Rewards program—especially if you're at a higher tier like Gold, Platinum, or NOIR—you have a much better shot at getting a dedicated line. For the rest of us, it’s a bit of a scramble.
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State-Specific Contact Points
Sometimes the best way to get a human is to go through the physical casino partners. Each state where BetMGM is legal has a land-based partner. If you are having a major issue with a retail bet or something tied to the physical property, these numbers can be a lifesaver.
- Nevada (MGM Grand Las Vegas): 702-891-1111 (Ask for the Sportsbook)
- New Jersey: 609-248-9531 (This is often listed for Borgata-related BetMGM queries)
- MGM Rewards Member Services: 877-713-7171 (Good for account-linking issues)
The Callback Trick
If you are tired of the BetMGM phone number customer service 24/7 search and just want to talk, try the callback request via email. When you send an email to support, don't just say "help."
Be specific. Use a subject line like: "URGENT: Withdrawal Issue - Requesting Phone Callback." Include your phone number and the best time to reach you. Surprisingly, their "back-office" teams (the people who actually have the power to fix banking issues) often prefer calling you rather than dealing with a 45-minute chat session where the connection might drop.
Common Misconceptions
A lot of people think that calling the 1-800-GAMBLER number will get them to customer service. Do not do this unless you actually need help with a gambling problem. That is a national crisis line, not a technical support desk. They cannot unlock your account or find your missing parlay.
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Another thing: the corporate office number in Jersey City (210 Hudson St) is for business inquiries. Calling them to complain about a $10 bonus bet will just get you a dial tone or a very confused receptionist.
What to do if you can't get through
If the live chat is "down" and no one is answering the phone, social media is your best friend. Look for @BetMGMSupport on X (formerly Twitter). Publicly tagging them often gets a faster response than a private email because they don't want the bad PR of an unresolved issue sitting in the public eye.
Honestly, it shouldn't be this hard. But in the world of online gambling, the digital wall is thick. If you have a legitimate legal issue or a massive sum of money missing, and the BetMGM phone number customer service 24/7 options are failing you, your next step is the state's gaming commission (like the NJ DGE or the Michigan Gaming Control Board). They are the ones who actually hold the leash.
Actionable Next Steps
- Try the Help Center first: Navigate to the "Contact Us" page within the app to see if a phone icon is currently active for your region.
- Check your MGM Rewards status: If you're a high-tier member, look for a dedicated host number in your rewards portal.
- Document everything: Before you call or chat, take screenshots of your bet slips, transaction history, and any error messages. It makes the conversation go ten times faster.
- Use the callback method: If you can't find a live number, send an email specifically requesting a callback to avoid waiting on hold for hours.
- Reach out on Social Media: Direct message their support account on X if the app-based support is unresponsive.