Look, we’ve all been there. You see that AllSaints leather jacket online—the one with the perfect grain and those chunky zippers—and you convince yourself it’s the missing piece of your identity. It arrives, you put it on, and suddenly you realize you either look like a rock star or like you’re wearing a very expensive sleeping bag.
Then comes the panic. Can I send this back? Did I miss the window? Is "Final Sale" actually final?
Navigating the All Saints return policy isn't exactly like deciphering the Enigma code, but it has enough layers to make your head spin if you aren't careful. Between the 28-day windows, the "concession" store rules, and the weirdness of international shipping, there’s a lot that can go sideways. Honestly, if you don't follow the rules to the letter, you might end up with a very expensive piece of closet decor you can't actually wear.
The 28-Day Golden Rule (Mostly)
Basically, for most standard items bought in the US or UK, you have 28 days from the day you receive your order to get it back to them if you want a refund to your original payment method.
It sounds like a long time. It isn't.
By the time you let the box sit by the front door for a week, try it on twice, and finally decide "yeah, this isn't for me," you're already halfway through your window. AllSaints is pretty firm on this. If you’re returning an online order for a refund, that 28-day clock is ticking from the moment the courier drops it at your door.
Here is the kicker: for those who prefer to shop in person, the rules are largely the same, but the "where" matters a lot. You can take your online return to a standalone AllSaints store, but don’t you dare try to walk into a Nordstrom or a Bloomingdale's with a box you bought from the AllSaints website. Those are "concessions," and they won't touch your return with a ten-foot pole.
Why the 14-Day Rumor Exists
You might see some old forums or third-party sites claiming you only have 14 days. This usually refers to the "Notice of Cancellation" period common in EU/UK consumer law. While you technically have a shorter window to officially "cancel" a contract, AllSaints generally honors the 28-day period for a standard refund.
However, if you're shopping in specific international markets like the UAE or Hong Kong, that window can shrink drastically—sometimes down to just 7 days for sale items or 14 days for full price. Always, always check the specific region on their site if you aren't in the US or UK.
The "Final Sale" Trap and Discounted Goods
We need to talk about the sale section. Everyone loves a deal, but AllSaints is notoriously picky about how they handle discounted returns.
During those massive "Extra 20% Off Sale" events, things get murky. Usually, if an item is marked as Final Sale, it’s yours forever. No returns. No exchanges. No "it didn't fit like the picture." If the website says Final Sale, they mean it.
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For regular sale items (not final sale), the return window is often the same 28 days for a refund, but some regions might only offer an exchange or a gift card after a certain point. If you bought something at a heavy discount, check your packing slip immediately.
- Full Price: 28 days for a refund.
- Sale Items: Usually 28 days, but check for "Final Sale" tags.
- Exchanges: Generally allowed within that same 28-day window in-store.
What "Original Condition" Actually Means
AllSaints isn't a rental service. They are famously strict about the condition of returned leather.
If you return a leather jacket with those tiny "elbow ripples" that happen the second you bend your arm, or if it smells like your favorite perfume or—heaven forbid—cigarette smoke, they will reject it. I’ve seen it happen. They'll ship it right back to you and keep your money.
The tags have to be on. Not "in the box." On the garment.
The Hygiene Exception
There are certain things you just can't return, for obvious reasons.
- Underwear and Lingerie: Forget about it.
- Jewelry: Especially earrings. Once they leave the store, they’re yours.
- Swimwear: Only if the hygiene seal is still intact. If you peeled it off to try them on? You just bought them.
The Logistics: How to Actually Send it Back
If you’re in the US or UK, AllSaints usually offers a "free" return path, but "free" is a relative term. In the US, they typically provide a prepaid UPS label. In the UK, it’s often through a Freepost label via the Royal Mail.
But don't just chuck it in a box and hope for the best.
You have to use their Returns Portal. You go to the site, put in your order number and your email, and it spits out a label. If you try to go rogue and mail it yourself without using their system, you’re asking for a headache. The warehouse might not even be able to "find" your return in the system, and your refund will end up in some digital purgatory for months.
International Returns: The Wild West
If you are ordering from outside the major hubs, Godspeed.
International returns are often the responsibility of the customer. That means you’re paying for the shipping, the tracking, and potentially the duties to get that item back to the UK or US distribution centers.
It can cost $50-$100 just to return a pair of boots from Australia or Asia. Honestly, at that point, you’re better off trying to sell it on a resale app like Depop or Poshmark. You’ll probably lose less money.
Real Talk: The "Investigation" Period
One thing people hate about the All Saints return policy is how long the money takes to come back.
Once the warehouse receives your item, they don't just push a "refund" button. It has to be inspected. This can take 5 to 10 business days. Then, your bank takes another 5 to 10 days to actually show the money in your account.
If your package gets lost? AllSaints will start an "investigation" with the courier (like UPS or DHL). This can take up to 25 days. You won't see a dime until that investigation is closed. This is why keeping your proof of postage is the single most important thing you can do. If you don't have that little receipt from the post office or UPS store, and the package goes missing, you are officially out of luck.
Actionable Steps to Protect Your Refund
Don't leave it to chance. If you're doubting a purchase, follow this checklist immediately:
- Inspect the tags: Do not remove the "security" tags or the brand tags until you are 100% sure.
- Photo Evidence: Take a quick photo of the item before you box it up. If they claim you damaged the leather, you'll want proof it was pristine when it left your house.
- Use the Portal: Never send a package back without registering it in the AllSaints online returns portal first.
- Keep the Receipt: The "drop-off" receipt is your only weapon if the courier loses the box. Keep it until the money hits your bank.
- Check the Calendar: Set a reminder for day 20. If you haven't sent it back by then, you're cutting it dangerously close to the 28-day cutoff.
If you’re ever in doubt, the best move is to skip the mail entirely and walk into a standalone store. You get a receipt immediately, a human looks at the item right there, and you don't have to worry about a box getting crushed in a UPS truck. Just remember: no department stores, no outlets—only the real-deal AllSaints boutiques.